Providing national support, localized to address clients in any city, may seem too good to be true. Still, with leaders like Senior Vice President and Partner Kim Oleniacz, IST Management can position any operation for success. On Outside-IN, host Brad Burgess speaks with Kim about IST's adaptable FM service and support structure that can serve multi-campus infrastructures. Also in discussion: personalizing hoteling spaces, how communication drives IST's service, and the resiliency of our partnership; even a snowstorm can't disrupt! Tune in.