The FM Fix

Michael has built and scaled businesses that make smart buildings simpler, with a clear focus on outcomes that matter: healthier spaces, reduced costs, and measurable ROI. His mantra, “start with objectives, end with outcomes,” cuts through the jargon and helps FMs make technology deliver real value.

We dig into what smart buildings really mean in practice, how to turn the data you already have into actionable insights, and why indoor air quality and wellbeing are climbing fast on the FM agenda. Michael also shares practical advice on linking technology adoption to financial outcomes, future skills every FM will need, and how AI and automation are reshaping the built environment.

In this episode of The FM Fix, I sit down with Grant Burrows, a seasoned expert in facilities management, to explore the intricacies of modern FM operations. With a wealth of experience leading national facilities portfolios, Grant shares insights on transforming data into actionable strategies that elevate performance and compliance. We discuss the everyday realities of FM, from managing unexpected issues to implementing preventative maintenance that saves costs and minimises downtime. Grant emphasises the importance of teamwork and communication in fostering a strong FM culture while highlighting how to make the value of FM visible to senior leadership. Tune in for practical tips on leveraging data and enhancing operational efficiency in the ever-evolving landscape of facilities management.

In this episode of The FM Fix, we’re joined by Chris Sycamore, Associate Director at Cobalt Recruitment, who’s spent over a decade helping organisations across the UK build exceptional FM teams.

Recruitment is the backbone of every successful facilities operation, and right now, it’s tougher than ever. From engineering shortages and rising salary expectations to the growing demand for digital and sustainability skills, the FM talent landscape is shifting fast.

Chris lifts the lid on what’s really happening behind the hiring headlines, what great FM leaders do differently when recruiting, how the best candidates stand out, and why culture fit and customer service mindset are now non-negotiables.

Whether you’re hiring, job-hunting, or simply curious about where the FM workforce is heading next, this conversation is packed with sharp insight, practical advice, and a few home truths about the people side of the industry.

In this episode of The FM Fix, we’re joined by Adam Mason, Deputy Director of Estates & Campus Services at the University of Portsmouth, to explore one of the biggest questions facing FM leaders today: how do we build, support, and retain the workforce of the future?

With a career spent leading large, complex estates and building high-performing teams, Adam shares his top tips on supporting people through every stage of their journey from onboarding to development, and everything in between.

We’ll talk flexible working, salary pressures, wellbeing, career progression, and how FM leaders can create environments where teams don’t just survive, they thrive. Expect honest takes, smart strategies, and a fresh perspective on how to future-proof your FM operation.

In this episode, we chat with Andrew Hulbert, founder of Pareto FM and all-round industry shaker-upper, about what it really looks like to lead in FM right now. From budget pressure and net zero targets to ED&I and the rise of AI, we cover the practical wins, the missed opportunities, and the big shifts still to come.

Andrew shares why now’s the time for FM to stop playing small, whether that’s reframing value, owning culture, or finally ditching the tick-box approach to tech and inclusion.

This one’s packed with straight talk, smart ideas, and a fresh take on what’s possible when FM steps up, speaks out, and does things differently.

In this episode of The FM Fix, we’re joined by Rob Starbuck, Head of Engineering & Sustainability EMEA at Frasers Hospitality UK and someone who knows exactly where the industry’s energy is going, and where it’s being wasted.

Rob takes the temperature on the energy challenges facilities teams are facing today from rising costs and ageing infrastructure to the mounting pressure to hit sustainability targets.

We dig into how smart FM is helping businesses cut energy waste, boost efficiency, and make better decisions all while staying ahead of compliance and proving ROI on a global scale.

In this episode of The FM Fix, I sit down with Richard Dixon, the co-founder and CEO of Play It Green, to explore how facilities management (FM) can lead the charge in sustainability. Richard shares his journey from working in nature repair in Tanzania to founding a B Corp that helps businesses reduce environmental impact while boosting productivity and profit. We discuss the pivotal role FM plays in sustainability, from managing energy and waste to driving culture change. Richard emphasises the importance of education, transparency, and starting small to create lasting impact. We also delve into the evolving expectations of Gen Z and the growing importance of ESG strategies for attracting talent and investment. Tune in to learn practical steps for integrating sustainability into your business and making a positive impact.

In this episode of The FM Fix, we’re joined by Danielle Bush, Facilities Manager at Everyman, who’s proving that FM isn’t just a man’s world it’s for every woman, too.

Danielle lifts the lid on what it’s really like to step into a male-dominated space, the barriers still facing women in the industry, and why it’s time we smashed a few ceilings (not just the suspended ones).

From first jobs to first site visits, we explore how to attract more women into FM, how leaders can create space for more diverse talent, and what the next generation of FMs really need to thrive.

Whether you're in the field, in the office, or just finding your feet, this one's packed with honesty, inspiration, and a fresh take on what a modern FM team should look like.

In this episode of The FM Fix, I sit down with Mark Whitaker, a leading voice in the facilities management industry and the founder of the Association for Professional Standards in Asset Surveying (APSAS). We explore the pressing need for professional standards in asset surveying, especially for mechanical and electrical assets. Mark shares the journey of launching APSAS, the importance of quality asset data, and how it can transform FM strategies. We also discuss the evolving role of FM professionals post-COVID, the significance of mental health awareness in the workplace, and initiatives to attract young talent to the industry. Join us as we delve into how FM can be advanced from the inside out.

In this episode of The FM Fix, I sit down with Kevin Short, Global Head of Facilities at Ultimate Performance, to explore the secrets behind keeping elite gyms in top shape. Kevin shares his journey from recruitment to facility management, emphasizing the importance of proactive maintenance and robust service provider partnerships. We discuss the challenges of managing a global portfolio, including time zone hurdles and the need for seamless communication. Kevin also highlights the role of technology, such as CAFM systems, in streamlining operations and ensuring minimal downtime. As gyms continue to expand, Kevin stresses the importance of preparing the next generation of facility managers. Join us as we delve into the intricacies of maintaining high standards in the competitive gym industry.