In this episode, Amas and Bob discuss the following: - Most of the money and energy is around technology, processes and not the employee, is that a mistake? - The trickle up theory - What's the most important metric to watch in a contact center To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

In this episode, Amas and Bob discuss the following: - Most of the money and energy is around technology, processes and not the employee, is that a mistake? - The trickle up theory - What's the most important metric to watch in a contact center To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

The forgotten Customer Service Employee

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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The forgotten Customer Service Employee

The forgotten Customer Service Employee