Bob and Amas have a great conversation about the following: <ul> <li>What explains the small uptick in customer satisfaction?</li> <li>Contact center agents are also essential workers, or dare we say heroes?</li> <li>How do I tell if I am short staffed or if my agents are just inefficient?</li> </ul> And much much more... To learn more about the show, go to:  www.contactcenter.tv

Bob and Amas have a great conversation about the following: What explains the small uptick in customer satisfaction? Contact center agents are also essential workers, or dare we say heroes? How do I tell if I am short staffed or if my agents are just inefficient? And much much more... To learn more about the show, go to: www.contactcenter.tv

Bob and Amas have a great conversation about the following: <ul> <li>What explains the small uptick in customer satisfaction?</li> <li>Contact center agents are also essential workers, or dare we say heroes?</li> <li>How do I tell if I am short staffed or if my agents are just inefficient?</li> </ul> And much much more... To learn more about the show, go to:&nbsp; www.contactcenter.tv

The forgotten essential worker - Contact center agents

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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The forgotten essential worker - Contact center agents

The forgotten essential worker - Contact center agents