The Forum Meets...

This episode see Chris Rainsforth sit down with Contact Centre pioneer Colin Whelan. He is an accredited fellow of the Forum and has a wealth of experience within the industry. We talk careers, development and giving people the permission to learn.

In this episode Chris Rainsforth sits down with Emma Botfield - Managing Director for UK & Ireland at RS Group. They discuss her career, the importance of learning and developing a learning culture. They also discuss the current state of the industry and what we need to be looking out for to ensure we are prepared.