“Listening doesn’t mean I’m agreeing with you, it means I’m listening to understand you.” - Diane Fulton. In episode 16, the ALFA Relations team is joined by Concordia University professor Diane Fulton to discuss leadership. She talks about the importance of leadership, the benefits and challenges of it and what it takes to be an effective leader. In addition, she gives insight on leadership, decision-making, and conflict during the global pandemic, and breaks down the difference between a leader, a manager, and a facilitator.

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