Erica's been in client service the majority of her career: from helping children and parents in hospital settings, to scaling a VA staffing business, to helping founders design holistic client experiences, she's always been focused on creating proactive, compassionate, and intentional service journeys. Not reacting to things as they come up.

This is what we mean by "10x everything" not being enough of a strategy. Just getting 10x more clients in the door won't necessarily provide more profitability... in fact, it could be costing you.

In Episode 5, we go DEEP into the difference between being reactive (fixing issues with customer service) vs. being proactive about your client journey - and what it looks like to find team members for your clients who can operate more strategically.

In other words, if you’re scaling fast but losing clients just as quickly, you’re always putting out fires and trying to figure out why good clients don’t stick. This episode gives you an alternative.

Take Erica’s Client Journey Quiz to find out if your delivery model is helping or hindering your client retention: https://forms.gle/KnHYu3WvK8pmJLVeA

Most entrepreneurs who aren’t already marketing experts pick social media as their number one thing to get off their plate as quickly as possible.

But Kate Gilbert, the social media strategist for people who don’t like social media - sees it differently. 

In this episode, we’re exploring how to systematize social before you give it away - and how an audit from someone like Kate can help you maximize your ROI on social, whether you choose to keep it with you or to hire someone to manage it longterm.

Kate takes us behind the scenes to talk about running a magazine, and how it led her to develop her proprietary content method that helps you stay focused and keep things easy to scale.

You can use this system for your current business or use it to scale up a new offer or reach a new audience!

Want to learn more about how to streamline your social media so you can spend more time growing your business? Watch Kate’s free Time Is Money video here: https://kategilbert.com/timeismoney

Want to be a part of my favorite women's entrepreneur community, the one where Kate and I met? Join an Entreprenista info sesh to see what it's all about!
https://refer.entreprenista.com/JessInfoSesh

On Terry Ramsey's Pay Yourself Summit, we're answering all your early-growth-stage hire questions:

• What's the right time to make your first hire?
• How to build a scalable process your hire can learn and take over
• How to use contractors properly and when to make a W-2 hire instead
• Getting the best ROI on your talent investment: think high yield, not standard savings
  

And SO much more!

We're also offering some bonus resources to help you implement:

Terry's inviting you to join her Ptero Business Community on Skool for business mini courses and connection!

Grab the Daybreak Ideas Hire Type Primer to learn more about how and when to bring on different categories of people.

And if you're stuck on what in your workflow would be best to delegate, get your copy of my Delegation Magic Playbook.

Hiring is always about more than just getting rid of tasks: it's about who you get to become once you master the art of letting go.

Change only derails you when you don’t know what’s coming. In this episode we dive into the rapid business changes you can expect when adding your first 10 employees (and beyond), and how to stay steady and in control of your success with a healthy team.

Want to master the art of building a strategic team, right from Hire #1? Jump into my Team LTV Strategy Lab and let's build lifetime value into every role. Beta pricing won't last.

https://www.daybreakideas.com/ltv

The old rules of startup growth are dead. They never really worked for us. It's not enough anymore just to "get rich" or to "perform success." We want true scale, strategic abundance, and to have an alternative to the status quo. One we can build ourselves.

This is that alternative. In this inaugural episode, you'll learn what I have planned for you in the podcast, what inspired me to create it, and the 3 new rules of founder-leadership that you might not be expecting. Enjoy!