It's a new year, and time to look ahead! With this in mind, Lee is here to talk about the four biggest challenges facing businesses in 2021, and how best to make sure you're prepared to face them.

 KEY TAKEAWAYS

• Hindsight is all very well, but it doesn't help in the present. Focus on the vision, the reason that drove us to begin in the first place, and make this the driving force behind your year ahead.
• Customers' needs change. Always be ready to pivot when required, and learn to evolve with your customer base. Look at what they need and supply it.
• Embrace the new working environment. The world has changed. Change with it. Embrace connection, conversation, collaboration and celebrate your wins.
• Work to reduce your cost and yet still delight your customers over the next year. This is the biggest challenge we face in 2021.

BEST MOMENTS

'For some the last twelve months has been about stability and survival. For others it's been about growth and demand'

'Have sight of that vision and direction and remember the reason why you do what you do!'

'Never has there been a greater need to really understand your customers'

'Where are you heading to, and is it being communicated effectively to your team?'

 VALUABLE RESOURCES

Business Problems Solved Podcast     

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD

You can contact Lee Houghton on 07813342194

[email protected]

https://www.linkedin.com/in/lhoughton/