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The Front Desk Dog helps independent veterinary owners and managers stay sharp while consolidation, staffing pressure, burnout, pricing, pet insurance, and supplier changes reshape the clinic. Each ep... more
FAQs about The Front Desk Dog:How many episodes does The Front Desk Dog have?The podcast currently has 6 episodes available.
August 04, 2026Why your best vet tech quits — and why raising pay won't stop it — The Front Desk DogYour best credentialed vet tech quit -- and the raise you gave her didn't stop it, because tech turnover only looks like a pay problem. The real driver is underutilization: a licensed professional doing work below her training. Here's the owner's move -- run a top-of-license audit before your next job ad: hand routine tasks down to assistants, hand delegable clinical work up off the doctor, and you make the job worth staying in and buy back doctor time in the same move. Business read only -- not veterinary, legal, HR, or scope-of-practice advice....more6minPlay
July 27, 2026The associate who wants equity - keep your best vet and your independence - The Front Desk DogYour strongest associate just asked for a piece of the practice, or a consolidator recruiter dangled an ownership track in front of them, and you have to answer without giving away control of the clinic you built. This episode is the incumbent owner's decision brief: the replace-versus-share math, the three shapes a yes can take, and the five terms to get on the table before you ever name a percentage - business brief only, not legal advice....more6minPlay
July 27, 2026The price increase clients actually understand — raise your vet fees without the fee-shock — The Front Desk DogGovernment inflation data shows vet-service prices climbed 2.5x faster than everything else in 2025 -- and clients now walk in already primed by the 'vets are gouging' headlines. The fee increase that survives isn't a smaller raise, it's a better sequence: pre-frame the value, itemize the why, and split the price talk from the payment talk....more7minPlay
July 11, 2026Pet insurance at the exam table — the client segment that isn't getting price-sensitive — The Front Desk DogPet insurance premiums crossed five point two billion dollars and insured pets are climbing fast — and insured clients are the one segment that isn't getting more price-sensitive. Here's the owner-margin read, the legal guardrail your front desk needs, and one concrete move for Monday....more6minPlay
July 11, 2026Visits down, revenue up — the trap hiding in your 2026 numbersVeterinary visit volume fell for the fourth consecutive year — and yet most clinic revenue went up. That divergence is not a win. It is a warning. Here is what the numbers are actually telling you, and one specific change at checkout that helps....more5minPlay
June 30, 2026The Disappearing Refill MarginA client stands at your front desk, phone out: "It's cheaper online — can you just send the script?" You say yes, and your most reliable profit center walks out the door. This brief is about why the pharmacy counter is quietly disappearing from the independent veterinary clinic, and the one owner move that keeps you profitable when it does: stop defending the shelf, and start pricing the one thing no website can ship — your judgment....more4minPlay
FAQs about The Front Desk Dog:How many episodes does The Front Desk Dog have?The podcast currently has 6 episodes available.