The Full Cart

If you could differentiate between policy abusers and good customers, what would you be willing to offer those customers you trust? Riskified’s policy abuse expert Eyal Elazar walks us through the unique challenges of policy abuse, and how a shift in merchants’ mindset can allow them to deliver better experiences to good, profitable customers.

The holiday season is finally here, so we sat down with guest speaker Sucharita Kodali, VP and principal analyst at Forrester Research, to discuss trends and trepidations. Join us to hear Sucharita’s take on navigating the supply chain crisis, balancing in-store and online channels, and which payment options customers really care about. For more info, download Riskified's 2021 Holiday Report: https://bit.ly/3DuxON6

Welcome back to The Full Cart! For the first episode of the season, we spoke with IATA’s Head of Payment Facilitation Solutions, Amine Boulaghmen, about payments in the post-COVID airline industry. Amine walks us through the changing payment preferences of consumers, why it’s important for airlines to adapt - and what’s required of them to successfully do so. For a deeper dive into the rapid digital transformation across the airline industry, download a free copy of our report » https://bit.ly/2WwMOtr

In the final episode of our first season, we sit down with Director of Insights Emilie Grunzweig to discuss how to approach the task of predicting the upcoming holiday season in an extraordinary year such as this one. Join us to learn about the three new customers you’ll meet this winter, which products and services are going to be in high demand, and why fraud will be even harder than usual to detect. For a deeper dive into our insights, download your complimentary copy of our holiday report » bit.ly/3n4bbGQ

Music: purple-planet.com

We sat down with Head of Design Tom Reznikov to understand the potential - and the challenges - of designing for tech. Listen as she takes us through how brands evolve visually, why illustration is making its comeback specifically in the tech sector, and what made Riskified's design team completely overhaul its illustration language.
Plus, read Tom’s blog post about the recent overhaul of Riskified’s illustration language here.

Music: https://www.purple-planet.com/

On this special episode of The Full Cart, shared with you ahead of Riskified's 2020 Merchant Summit, we host co-founder and CTO Assaf Feldman. Assaf talks about how working in the volatile fraud ecosystem prepared him to thrive in an unpredictable reality, and about his own approach to adaptability. Hint: it’s not about moving fast; it’s about building an agile company from the ground up.

Music: https://www.purple-planet.com/

Most fraudulent transactions can look totally legitimate to the untrained eye. But now and then, there are fraud attempts so outrageous they stand out. In episode 6 of The Full Cart, four Riskified analysts tell us about the most memorable fraud attempt they encountered. From love-struck fraudsters to a massive order of bidets, some cybercriminals think outside the box - and pay the price for their originality.

Music: https://www.purple-planet.com/

We speak to Meirav Peled, Director of Partnerships at Riskified, to understand the important role payment service providers (PSPs) play in providing an omnichannel customer experience. Meirav describes how PSPs are responding to the digital shift in eCommerce and introduces us to payment orchestration platforms. Finally, she outlines best practices for maximizing your partnership with a payments provider.

Music: https://www.purple-planet.com/

Raz Vicerabin, Riskified’s Director of Sales (EMEA & APAC) walks us through the process of shopping for a fraud prevention solution, doling out actionable tips for anyone considering amping up or future-proofing their fraud prevention toolkit. Listen in to learn how to define needs and expectations, assess available services and technologies, understand your fraud challenges, and improve customer experience.

For a deeper dive into the subjects discussed in today’s episode, check out Raz’s comprehensive guide for merchants:

https://bit.ly/3fq1pvc

Music: https://www.purple-planet.com

In this episode, we speak with Ephy Rinsky, Product Marketing Manager at Riskified and an account takeover expert, about the surge in ATO attacks. Ephy explains how fraudsters commit ATOs, what merchants can do to detect these elaborate fraud attempts, and how ATO attacks affect the relationship between brands and their most loyal customers.

Music: https://www.purple-planet.com