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The Full Circle Leader
The Full Circle Leader episodes
- Why You Should Ask a Human Instead of AI
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
5 min - How the Indiana BMV Changed Its Culture and Created a Better Customer Experience with Noah Shelton
If you’ve been to an Indiana BMV recently and thought it was actually a really pleasant experience, you are living the results of one of the most remarkable culture transformations in state government. Our guest, Noah Shelton, is going to tell us that story because he didn't just witness it; he was on the front line.
Noah and I talk about the culture transformation that changed the Indiana BMV from an organization known for long waits into a nationally recognized customer service leader. He shares what he learned after starting as a customer service representative at the BMV, moving into leadership, and helping build a culture centered on customer service, performance, recognition, and shared accountability.
This conversation is a roadmap for business leaders, HR professionals, and anyone responsible for improving workplace culture or customer experience. We explore how leaders can create a clear vision, use metrics to support performance, and stay committed when transformation takes years.
Leadership Lesson Highlights
00:00 Have you been to an Indiana BMV branch lately?
03:54 How being a track athlete at Indiana University shaped Noah’s leadership
07:21 The old BMV reputation and culture
08:57 How starting in a customer service role was invaluable experience
11:02 Daily Performance Data: How sharing results created friendly competition and drove performance excellence
14:52 How offering bonuses impacted results
17:21 The key ingredients to transforming your culture
21:13 Developing leaders from within the organization
22:38 Why you should attend employee retirement ceremonies
28:30 Where to start when you know your culture needs to change
29:49 Why you have to be patient when transforming your culture
Connect with Noah Shelton
https://www.linkedin.com/in/noah-shelton-b2b56093/
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
Subscribe to the podcast in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe to the podcast on Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
38 min - The 4 Selves Every Leader Needs to Know
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
8 min - What to Do When Someone Disagrees with You
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
5 min - What to Do When You Feel Like You Completely F*cked Something Up
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
5 min - Are You Creating the Conditions for Your Team to Tell the Truth?
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
6 min - What to Do When You Can't Figure It Out on Your Own
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
6 min - Are You the Person You've Been Waiting For?
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
7 min - Confidence Doesn't Leave on the Days You Don't Feel It
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
7 min - Why the Last Straw is Never Really the Thing That Breaks You
The Full Circle Leader offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within.
Be sure to subscribe and get your daily dose.
Subscribe in Apple Podcasts
https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670
Subscribe in Spotify
https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34
About Andrea Butcher
Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).
Connect with Andrea
https://www.abundantempowerment.com/
LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/
Abundant Empowerment Upcoming Events
https://www.abundantempowerment.com/events
7 min
About The Full Circle Leader
From the publisher's feed
The Full Circle Leader is a leadership development podcast built as a leadership journal in audio form: short, honest Daily Doses of Leadership each week on self-leadership and personal growth, and twice a month, a guest conversation with a leader doing the real inner work of growth and leadership development.
Andrea Butcher, a leadership coach with over twenty years in the field, has designed this show to be a tool for leaders who want to do the real work of growing and leading well, becoming more self-accountable, people-first, and community-rooted along the way.
You are a once in a lifetime event. This podcast will inspire and help you bring your unique gifts and experiences to become a Full Circle Leader in all areas of your life.