In this insightful episode, we sit down with Tonya Jackson, Chief People Officer at Lexmark and a driving force in tech industry transformation.
With an impressive journey spanning over three decades in R&D, supply chain, and HR, Tonya shares her unique approach to leading large-scale organizational change and building impactful HR-business partnerships.
What you’ll discover in this episode:
Tonya’s transition from supply chain and R&D to HR leadershipThe evolving role of HR as a strategic business partnerHow Lexmark is building an AI-ready workforce—and winning the AI talent war from withinPractical frameworks for overcoming change fatigue and engaging teams during transformationThe importance of trust, authenticity, and listening in leading cultural shiftsWhether you're an HR leader, executive, or future-focused professional, this conversation offers tangible lessons you can apply to your transformation journey.
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00:00 - Welcome & introduction to the episode
01:16 - Meet Tonya Jackson & her career journey
04:00 - Navigating the transition to HR leadership
08:45 - The balance of data and empathy in HR
14:30 - Leading transformation: strategy, culture & trust
19:15 - Building AI capabilities at Lexmark
24:47 - Overcoming change fatigue & driving real impact
29:25 - The evolving role of HR in the age of AI
33:23 - Rapid-fire: Personal side of Tonya Jackson
36:59 - Closing & next steps