In this episode of The Digital Download, we explore the art of customer retention with renowned expert Alyssa Nolte, CEO of TruVue. Alyssa shares her wisdom on understanding your customers' needs beyond mere ratings and emphasizes the necessity of “ruthless empathy.” Get practical advice on predicting customer churn, handling customer feedback effectively, and the real worth of metrics like Net Promoter Score (NPS). Whether you’re a small business owner or part of a large enterprise, this episode provides indispensable insights on improving customer retention through meaningful engagement and cultural transformation within your organization.

 

Highlights -

06:19 Focus beyond decision-makers; understand all user influencers

12:24 Companies should prioritize individual connections over numbers

32:06 Prioritize sustainable growth, subscriptions, weigh short-term risks

40:28 Churn prediction and asking hard questions

50:44 Understand humanity; act beyond numbers for success

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

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#CustomerRetention #ClientSuccess #CustomerExperience #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

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