Titans of Customer Engagement

The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen.

With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.

Here’s a sneak peek into the episode

  • The beginnings of Flow.AI and the Khoros automation framework
  • Supporting agents with automation by listening to their painpoints
  • The velocity of conversational AI technology in different industries
  • Using AI to help customers better utilize social channels to get what they want
  • Guiding bots to be partners on our journey to create 

    • Check out these Khoros resources for more information

    • Take a tour of our Accelerated Community Management solution
  • The High Cost of Low Agent Retention + NEW AUDIBLE VERSION
  • Lensa AI photo editor faces backlash 

    • To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform.

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    Titans of Customer EngagementBy Khoros