Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen.

With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.

Here’s a sneak peek into the episode

• The beginnings of Flow.AI and the Khoros automation framework

Check out these Khoros resources for more information

• Take a tour of our Accelerated Community Management solution

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm.

After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement.

Here’s a sneak peek into the episode

• Balancing workloads to keep the lights on with the need for improvements in community.

Connect with the brightest leaders and practitioners of Digital Customer Engagement by joining Atlas today!

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva, Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community.

Hear firsthand how to position your community to benefit both your customers and your colleagues.

Here’s a sneak peek into the episode

• Ways to build your broad-based coalition with executive backing.

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

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Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.

It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Check out the full blog on Atlas.

Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

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Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.

Today’s episode focuses on servicing customers in the face of crisis. In an age when everyone can be a video journalist or digital columnist, a brand’s simple mistake can end up costing hundreds of thousands, if not millions of dollars. Check out the full blog on Atlas.

Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

• Apple Podcasts

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. You don’t often get to dive into the minds of some major community nerds, but today you are in luck.

“Crawling out of primal community mud” comes Khoros’s Business Value Consultant and community enthusiast, Jake Roadhouse. Hear first-hand experience of building a sense of solidarity and fellowship from two of the brightest here at Khoros with your host Jon Wishart in navigating the conversation. 

Here’s a sneak peek into the episode

• What are most organizations still missing out on

Be sure to check out Jake Roadhouse's Atlas Blogs:

• The Health and Wealth of your Online Community - Part 1

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Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.

In today’s episode, we will compare the publishing workflows of two teams. When anyone goes to publish a post on any form of social media, there are numerous things to consider. Publishing already has enough challenges; switching from native to in-app doesn't have to be one of them. Check out the full blog on Atlas.

Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

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Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.

Today’s episode focuses on the high cost of low agent retention. Losing and hiring frontline customer care agents can cost more than a few lost customers. Can you afford to lose more? Check out the full blog on Atlas.

Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are thrilled to be joined by Khoros’ Director of Change Management, Ramona Maher .

Change is inevitable, but the way you approach and plan for it can make or break your success. Join us as we dive into the details of how to effectively prepare for change management, no matter where the change is.

• What is Change Management? Why is it specialized, and why is it critical to businesses?

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

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Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement.

Today’s episode is all about the need to implement guerrilla marketing tactics on TikTok. Whether or not your brand is planning to or already utilizing TikTok. Don't make ads for TikTok; make outstanding content. Check out the full blog on Atlas.

Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

• Apple Podcasts