In this episode, we explore the transformative power of AI in customer service, focusing on the shift from traditional labor-based metrics to innovative outcome-based models. Join us as we discuss with industry experts from Zendesk and Salesforce about the challenges and opportunities in adapting to these changes. Discover how AI is redefining customer experience and why committing to AI integration is crucial for success. Tune in to learn about the future of customer service and the evolving role of AI agents alongside human counterparts.

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