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The New York Times has called Peter Shankman “a rockstar who knows everything about social media and then some.” He is a 5x best selling author, entrepreneur and corporate in-person and digital keynote speaker, focusing on customer service and the new and emerging customer and neuroatypical economy.  With three startup launches and exits under his belt, Peter is recognized worldwide for radically new ways of thinking about the customer experience, social media, PR, marketing, advertising, ADHD, and the new Neurodiverse Economy.

Peter’s Customer Service and Social Media clients have included American Express, Sprint, SAP, The US Department of Defense, Walt Disney World, and many others, so when we wanted to cover customer service and what the customer experience of tomorrow might look like, I knew Peter was the one we had to speak with.

On this episode we discuss what stellar customer service is these days, how a company figures out the ROI on a strong customer experience, and whether or not companies can still deliver those powerful customer experiences in the COVID era.

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