Amas and Bob have a great conversation about what is driving the future of customer service.  <ul> <li>What is the next great idea to win the hearts of minds of customer once convenience is solved. </li> <li>Amas shares a story about how SMS helped a hearing impaired person. </li> <li>Citizens are changing how states do business. </li> </ul> And much more.  Learn more about Bob and Amas at www.contactcenter.tv

Amas and Bob have a great conversation about what is driving the future of customer service. What is the next great idea to win the hearts of minds of customer once convenience is solved. Amas shares a story about how SMS helped a hearing impaired person. Citizens are changing how states do business. And much more. Learn more about Bob and Amas at www.contactcenter.tv

Amas and Bob have a great conversation about what is driving the future of customer service.&nbsp; <ul> <li>What is the next great idea to win the hearts of minds of customer once convenience is solved.&nbsp;</li> <li>Amas shares a story about how SMS helped a hearing impaired person.&nbsp;</li> <li>Citizens are changing how states do business.&nbsp;</li> </ul> And much more.&nbsp; Learn more about Bob and Amas at www.contactcenter.tv

The future of CX is inclusive

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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The future of CX is inclusive

The future of CX is inclusive