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In this episode of Give an Ovation, Zack talks with Frank Paci, CEO of Newk's Eatery, about what truly drives guest experience in a world of dine in, to go, delivery, and catering. Frank shares lessons from leading brands like Burger King, Pizza Hut, McAlister's, Corner Bakery, and Einstein Bros., and how those insights shape Newk's today.

Zack and Frank discuss:

•  How convenience and consistency still win in 2025
•  Designing systems that are simple for teams to execute
•  Turning catering into paid sampling for the brand
•  Using guest feedback to fix the “leaky bucket”
•  Recovering guests and lifting online ratings
•  Why great experiences start with the right people

Links:

https://www.linkedin.com/in/frank-paci-8b1a56a/
https://www.linkedin.com/company/newks-eatery/about/
https://newks.com/
https://www.instagram.com/newkseatery/?hl=en