In this episode of Restoration Today, James Hatfield, CRO of LiveSwitch and RIA Affinity Partner, breaks down how real-time video technology, remote collaboration, and AI are reshaping restoration operations — especially during flash flood events.

James shares why July’s peak flood season exposes major bottlenecks for contractors, how tools like live video, drones, BIM, and moisture mapping are shifting from “nice-to-have” to essential, and why first-contact video calls dramatically improve customer trust and job accuracy.

We also dive into reducing truck rolls, simplifying insurance documentation, crew adoption, and how restorers are seeing 200%+ ROI with the right tech stack.

If you want to respond faster, document smarter, win more jobs, and future-proof your restoration business, this conversation is packed with actionable insights.