MICE expert Bernd Fritzges reveals the biggest mistakes hotels make when handling MICE requests—and why 36% never get answered. Discover how speed, SOPs, and smarter tech can turn missed chances into serious revenue.

Burg de Rave shares how Room Mate Bruno Hotel brings happitality to life—where guests are more than customers, they’re treated like roommates. Discover how trust and warmth redefine the hotel experience in Rotterdam.

Your hotel’s story isn’t just background—it’s the reason guests book. Bart Hilgers shares how independent hotels can turn their narrative into strategy, impact, and identity. This episode is a must-listen for those ready to lead with meaning.

Independent hotels deserve powerful tools too. Jonatan Tsuff explains how Noovy helps independent hotels automate, simplify, and stay competitive—so they can focus on what truly matters: their guests.

Felix Kraemer, co-founder of JF Hospitality, exposes the silent killers in hotel operations—from broken data flows to slow response times and outdated systems. Discover how fixing your infrastructure can unlock revenue, save resources, and future-proof your business.

Maarten van Amerongen shares how Westcord Fashion Hotel lives up to its name—from in-house couturiers to stylish sky bars. Learn how fashion drives every decision, and why concept consistency is key to creating unforgettable guest experiences.

Dennis Lageweg reveals how hybrid hospitality is transforming The Social Hub into more than just a hotel. By blending students, travelers, and locals, this hybrid model creates real social impact—building community, supporting neighborhoods, and redefining what hospitality can be.

Gabriella Gomes Branco reveals how Maps Untold helps hotels boost guest experience with hyper-personalized city tips. By connecting travelers to the right local spots, her tech turns great stays into unforgettable trips—and guests into loyal fans. Your city might just be your biggest asset.

From Hong Kong kitchens to a hotel on Vlieland, Harold Pekel shares his journey—and how he now leads three restaurants, in one hotel, with one vision. He opens up about team dynamics, building loyalty, and why trust is more important than ever in leadership, especially in F&B.

Brian Hicks, CEO of HSMAI, reveals how revenue management, AI, and networking can fuel hotel growth and career success. Discover strategies to future-proof your business, build powerful connections, and stay ahead in an ever-changing hospitality industry.