In today’s retail environment, consumers and logistics are constantly evolving. Wondering how these evolutions will affect your in-store shopping experience? Join us as we chat with Omni Talk to discuss retail technology innovations, how they will change the physical store environment, and what’s on the horizon for omnichannel commerce. 

Key takeaways: 

• The future of retail lies in technology and innovation. The episode emphasizes the importance of retailers embracing technological advancements to stay competitive. From computer vision and robots in back rooms to smart carts and curbside pickup, retailers need to adapt their operations and design to meet the changing needs and preferences of consumers.

• Curbside pickup is a significant trend that is here to stay. The COVID-19 pandemic accelerated the adoption of curbside pickup, and it has quickly become a popular choice for consumers seeking convenience and contactless retail experiences. Retailers are redesigning parking lots and experimenting with autonomous robot vending machines to cater to the demand for curbside pickup.

• Data and integration are crucial for optimizing the customer experience. The use of 2D barcodes and the collection of data attached to them can provide valuable insights into customer behaviors and preferences. Retailers who effectively utilize this data and integrate it into their systems will have a competitive advantage. Additionally, the integration of video commerce and retail media networks presents opportunities for retailers to maintain control over their video content and ensure commerce flows through their platforms.

 

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