You know I'm so excited to share with you some ideas about the amazing future of telemedicine. Now, I know what you're probably thinking, Wait a minute telemedicine? New? It's been around for 20 years. Is there a future for something as lame as telemedicine? Well, the answer is absolutely, yes. You know, what's exciting is the C19 economy has enabled telemedicine innovation. I'll give an example. In our upcoming film Fixing Healthcare. We've had the great honor of being able to interview some of the best health systems in the country. And in some cases they've gone from zero telemedicine consults to now they're doing 3500 telemedicine consults every day. In other words, they went from zero to 3500 hundred in a matter of weeks, not years, and they've learned a lot. And I want to share with you what they've learned and what I've learned correspondingly, and what I believe the key four trends are in the future of telemedicine. 

Alright, so let's get started. Number one, it is consumerized. Telemedicine will be consumerized. We're going to improve the experience. It'll go beyond the human talking heads exchanging a dialogue to one that is rich and beautiful. There will also be always a rating system. So at the end of every telemedicine consult, there'll be a five star review process where that patient gets to review you, the caregiver. Now we've already seen this in play and what we're finding is, is that there is some behavioral plasticity, if you will, in terms of caregivers, the actual patients are changing the behavior of the doctors by rating them. And what the doctors are realizing is that unfortunately, patients have a hard time understanding the difference between good and bad clinical care. They don't understand clinical efficacy. But they do know this. They do know what a good experience looks like, and they will rate you based on that experience. Now, look, it's not as superficial as it may sound, having a good experience with a patient increases your ability to build trust, so that that patient will share information with you that is critical to an accurate diagnosis. 

The other thing that's important is that patients that trust you and have a really good engagement with you. Those patients will also be more compliant from post-procedural to pharmacological, to regimen compliance so we can get them to do the things that we want them to do for their betterment. And we can also make the experience more beautiful. The future of healthcare will be consumerized. And by the way, as a result of that, we're building out comprehensive training programs for hospitals and caregivers to show them how do we create engagements that optimize the clinical dialogue while also improving the human experience? You know, none of us are trained in this two dimensional weirdness that is telemedicine. So we have to understand what is unique about it and how can we optimize it. 

Now, the second trend is that it will be humanized. Meaning that we're going to understand patients at a level of their persona their behavioral personas, we will understand them across the patient journey. And we will deliver blended experiences, experiences in digital formats that marry up with and work in tangent with physical clinical experiences, we will humanize telemedicine. 

The third thing is that it will be incredibly technologically enabled. For an example, we're working in our lab on head AI. We're actually looking at the digital signal coming from a telemedicine consult screen, where we're looking at head movement, head bob, vibration, stare, all kinds of different things that we can look at using optical sensors to understand what it might mean from a perspective of neural pathology, stress, sleep, and all kinds of other potential diagnostics.