Today’s guest is Tom Lenoble, a leader whose career spans Fortune 500 giants, fast-moving startups, and some of the most human, high-pressure environments you can imagine.
Tom has led global customer care and service organizations at companies like Walmart, Palm, and Facebook.
But long before boardrooms and global teams, his career started in hospitals, hotels, and restaurants. Those early experiences didn’t just shape how he thinks about customer service; they shaped how he thinks about leadership, empathy, and what it really means to serve people.
He’s the author of a powerful book on growth and leadership - My Life in Business Suits, Hospital gGowns, and High Heels- he is the founder of Taranga Enterprises, and the CEO of the Academy for Coaching Excellence, where he works with leaders around the world to move from survival mode to bold, purpose-driven action.
Along the way, Tom has built and led teams across cultures and continents, navigated moments of massive professional change, and faced life-threatening health challenges that profoundly reshaped his definition of resilience.
In this conversation, we’ll explore the pivotal moments that shaped Tom’s leadership philosophy, what truly effective customer care organizations get right, what he learned inside Facebook during a defining period of growth, and how storytelling, performance, and lived experience have influenced his ability to connect with people at every level. We’ll also dig into his deep commitment to philanthropy and mentorship, and what responsibilities leaders have beyond the walls of their organizations.
This episode is about leadership as a mindset, growth as a human journey, and impact that goes far beyond metrics.