The Gapology Guys

Before you can close a performance gap, you have to make sure you’re going after the right one.

As leaders, it’s easy to make assumptions about why someone isn’t achieving the expected results. We may believe we know what’s missing, but if we haven’t taken the time to properly identify the gap, we could end up solving the wrong problem.

In this episode of The Gapology Guys, Mark and Brian discuss how to follow the Gapology Framework to identify the actual performance gap rather than jumping to conclusions.

We explore how to:

*Follow the Gapology Framework to identify whether you're dealing with a Knowledge Gap, Importance Gap, or Action Gap.

*Use the Gap Analysis process to clarify what is actually preventing the expected results from being achieved.

*Apply the Habit Ladder to examine whether we've done our part in the Communication, Understanding, and Agreement steps before expecting the desired behaviors and results.

The bottom line? Don't assume you know the gap. Take the time to identify it, understand it, and make sure you've done your part before deciding how to close it.

Join us as we explore another practical way to help leaders achieve their greatest potential.

Subscribe to The Gapology Guys for more conversations about leadership, performance improvement, and closing the gaps that matter.

#Gapology #TheGapologyGuys #Leadership #PerformanceImprovement #LeadershipDevelopment

What if the best way to set expectations isn’t to create them from scratch, but to look at the people who are already performing at a high level?

In this episode of the Gapology Guys, we explore how your A-Players can provide the evidence you need to define what great performance really looks like. By identifying your top performers, observing what they do differently, and validating those behaviors in the real world, you can turn excellence into clear, meaningful expectations for everyone.

Accountability doesn't happen by accident. It is created through intentional leadership, clear expectations, consistent communication, and a culture where people take ownership of their commitments.

In this episode of The Gapology Guys Podcast, we explore practical strategies leaders can use to build an environment where accountability becomes part of the team's identity rather than something that only appears when problems arise.

In this episode, we discuss:

• Why accountability starts with leadership

• The connection between expectations and ownership

• Common barriers that weaken accountability

• Practical methods for creating an accountable team culture

• Simple actions you can implement immediately with your team

Whether you lead a small team or an entire organization, these ideas will help you create greater trust, stronger execution, and better results.

If you enjoy the episode, please like, subscribe, and share it with another leader who is committed to helping others achieve their greatest potential.

Jerusha Kantasingh joins us to share insights from more than 20 years of leadership, team development, and operational consulting in dental practices across Trinidad and Tobago and beyond.

As Director of Intuitive Solutions Ltd., she brings a sharp, international perspective... and she actively uses Gapology as an official consultant to help her clients close Performance Gaps, strengthen culture, and drive sustainable growth.

Creating value doesn’t happen by accident. It happens through intentional leadership habits.

In our latest episode of "The Gapology Guys" leadership podcast, we explore how The Habit Ladder helps leaders turn expectations into everyday behaviors that create lasting value.

The journey begins with Communication to define what success looks like, followed by Understanding and Agreement to create alignment and commitment. Through Practice with Feedback, teams build confidence and capability until the right behaviors become Habits that consistently deliver value.

Listen in as we discuss how leaders can use The Habit Ladder to close Performance Gaps and help their teams achieve their greatest potential.

#leadershipcoaching #LeadershipDevelopment #Gapology #TheHabitLadder #CreatingValue #Performance

Join us this week for an informative... and fun... conversation with Ann Marie Courchene from Goodwill-Easter Seals.

Ann Marie shares how Gapology has influenced both her organization and her personal leadership journey, offering real-world insights into the impact of closing Performance Gaps. She also discusses practical ways to bring Gapology to life within your own team and integrate its principles into your organization's culture.

Whether you're a leader looking to improve performance, strengthen accountability, or create lasting behavioral change, you'll find valuable takeaways in this episode.

Tune in and discover how Gapology can help your team achieve its greatest potential.

#Gapology #LeadershipDevelopment #PerformanceImprovement #Leadership #LearningAndDevelopment #OrganizationalCulture #Podcast #TheGapologyGuys #ProfessionalDevelopment #LeadershipGrowth

Join us this week for an informative... and fun... conversation with Ann Marie Courchene from Goodwill-Easter Seals.

Ann Marie shares how Gapology has influenced both her organization and her personal leadership journey, offering real-world insights into the impact of closing Performance Gaps. She also discusses practical ways to bring Gapology to life within your own team and integrate its principles into your organization's culture.

Whether you're a leader looking to improve performance, strengthen accountability, or create lasting behavioral change, you'll find valuable takeaways in this episode.

Tune in and discover how Gapology can help your team achieve its greatest potential.

#Gapology #LeadershipDevelopment #PerformanceImprovement #Leadership #LearningAndDevelopment #OrganizationalCulture #Podcast #TheGapologyGuys #ProfessionalDevelopment #LeadershipGrowth

In this episode of the Gapology Guys Podcast, we explore the powerful truth behind the idea that “You Are Your Habits.” 

The daily behaviors of leaders shape who they become as business professionals… and human beings, but they also impact the performance, culture, and long-term success of their teams. Small actions repeated over time, both good and bad, create lasting impacts on communication, accountability, trust, and execution. 

If you want to improve your leadership impact, start by examining the habits driving your organization every day.

In this episode of The Gapology Guys Podcast, we explore the nine Root Solutions designed to close the three Performance Gaps within the Gapology Framework. Join us for a high-level conversation around these essential leadership principles and discover how they help leaders unlock greater performance, stronger teams, and their highest potential.

In this episode of The Gapology Guys podcast, we discuss The Action Gap. This is the third gap in the Gapology Framework and the one where the rubber really hits the road for leaders.