Episode 167: Tim Concannon doesn't know how we can possibly be our best selves without first knowing what our destination is.

⏱️ Timestamps:

00:00:00 - Intro

00:01:24 - The missing metric in customer success

00:02:27 - Rodney Dangerfield of departments

00:04:18 - Internal confusion and conflicting priorities

00:06:16 - Customer value versus internal metrics

00:08:02 - ARR, GRR, and the true mission of CS

00:10:26 - The ROI argument for headcount

00:11:51 - Tying retention to sales success

00:12:38 - Wrap it up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Tim Concannon:

Tim's LinkedIn: https://www.linkedin.com/in/tim-concannon-a5832028/

Mentioned in this episode:

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Matik

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