The Gratuity

The Gratuity

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The Gratuity episodes

  • "I'm Essential" Project with Tom Frank

    The pandemic has put a great emphasis on the essential workforce. A question everyone is asking: are we doing enough to support them? Tom Frank, Founder and CEO of Round World Management, discusses his latest project aimed to bring essential workers the recognition they deserve, with host Mary Kay Hyde, Head of Global Marketing at HotSchedules. 

    To find Tom Frank:

    http://roundworldmanagement.com/contact.php

    To learn more about the 'I'm Essential' Project:

    http://www.imessentialproject.com/

    26 min
  • Creating a virtual grassroots movement to support displaced teams

    4 weeks ago when restaurants and bars were told to shutter their doors, it forced team members to look for other opportunities. Killian Ivy, creator of "Happy Hour with your Favorite Bartender", launched this grassroots initiative in Austin as a way to keep the shift alive. The virtual happy hour concept grew overnight, and has now expanded to other cities. Listen to hear how she did it and how you can get involved. 

    Find Killian:

    FB:  https://www.facebook.com/groups/499707784047569/ IG: hh_withyourfavoritebartender Email: [email protected]
    38 min
  • Leaders in Learning Panel: LIVE from the Spark 2019 Conference

    At our 2019 Spark Conference we hosted a leaders in learning panel with Richard Fletcher, Talent Development Executive at Krystal, Kathy Watkins, SVP of Operations at Johnny Rockets, and Megan Daniele, Director of Learning and Development at Logan's Roadhouse. Topics include: finding the ROI in learning development and how training has evolved through the years.

    42 min
  • Overcoming Merger Challenges & Optimizing Engagement Strategies with CraftWorks

    Our Content Specialist Guv Callahan sits down with Bryan Williams, Senior Director of Operations for Logan's Roadhouse, to explore what makes a great company culture and specific ways to connect with today's employees. Bryan also shares his insights following CraftWorks' successful acquisition of Logan's earlier this year. Be the first to hear when new content gets released by subscribing to our podcast! 

    19 min
  • Creating a Healthy, Scalable Culture with Dutch Bros Coffee

    LIVE from our annual Spark User Conference: Alex Johnson and Kevin Hopper from Dutch Bros Coffee share what it's like to be a "Broista," their innovative perspective on retention, and why company culture should be the core of everything you do. To learn more about Dutch Bro's visit www.dutchbros.com

    20 min
  • Don Yaeger on What Makes Great Teams Great

    Don Yaeger is an 11-time NY Times Best-Selling author, long time editor for Sports Illustrated, Forbes contributor, and our Spark keynote speaker. Our talent development evangelist Angie Hubert sits down with Don to ask the age old question "What makes great teams great?" Whether it's the New England Patriots or your restaurant operation, Don shares his insight on how you can build a community that thrives off an outstanding culture.

    With that, Don's team is graciously offering our listeners 75% off their "Journey to Greatness" 30-day Master course. The course includes: 

    • 16 on-demand video lessons taught by Don Yaeger 
    • Fill-in-the-blank outlines to follow along as you learn
    • Downloadable workbook with questions and exercises so you can the apply habits of Michael Jordan, John Wooden, Serena Williams, Shaquille O'Neal, Drew Brees (and more) to your life and business.
    Head over to hotschedules.donyaeger.com now to access this limited time offer!
    47 min

About The Gratuity

From the publisher's feed

Welcome to The Gratuity - a place to share helpful tips, best practices, (and most importantly) how to navigate the hospitality industry's biggest roadblocks. With our rotating cast of industry…