Originally Published: Feb 2, 2023

YouTube Video: https://youtu.be/eVPVnTJKWUQ

Since the advent of the electronic medical record, there has been tension between the many advantages technology can bring to the patient care process and the fact that more and more clinician time is spent facing the computer rather than the patient.  As technology improves, we hope we reach the inflection point where technology can give time back to the clinician by automating repetitive non-core tasks.  As healthcare faces the biggest staffing crisis ever, it’s not a matter of people or machines in healthcare but both working together.  Listen as panel members share how their organizations and healthcare stakeholders are evolving processes, technology, and coordination of tasks to focus clinician expertise on patient care and alleviate unnecessary administrative burdens – ultimately improving the patient experience and clinician job satisfaction.

• How can technology be leveraged to refocus care providers on mission-oriented fulfilling work?
• How can automation in healthcare bring better and more fulfilling jobs to healthcare?  
• How do we leverage the power of artificial intelligence, machine learning, and robotic process automation to improve the effectiveness of today’s healthcare workforce? 
• Discuss how technology can avoid clinician burnout rather than add to it. 
• What can be automated? Delegated? Without a loss of human touch or empathy in healthcare? 

John Chelico, MD, National System Chief Medical Information Officer, CommonSpirit Health

Yan Chow, MD, MBA, Global Healthcare Leader, Automation Anywhere

Kenrick Cato, PhD, RN, CPHIMS, Professor, University of Pennsylvania/Children's Hospital of Philadelphia