In this week's episode, Chris talks about what it looks like to treat yourself, your team, and your customers with "tough love." What does this mean? It means the customer is NOT always right! 

Why settle for an eight, when you could have a ten? This week, Chris explains how to work toward excellence by breaking down a few key strategies, like "ask better questions," "managing by wandering around," and "the 2%."  

In the kickoff episode of The Grind Podcast, Chris delivers a hard-hitting, fast-paced, 15 minute podcast about forgetting what business you think you're in and understanding what business you need to be in.

No matter what business they have founded or who founded it, the Clothier family has dominated by focusing on the customer experience. They know what business they're in! Do you?