Summary
Where does the AI agent end and the human seller begin? In this episode of Growth Wizards, host Tanner Green sits down with Brian Krause, Chief Revenue Officer at Aware, Inc. (NASDAQ: AWRE), who has spent more than a decade selling biometric and digital identity technology at Incode, Veriff, and AnyVision. Brian makes the case that the top of the funnel runs on the two assets AI is built to increase, information and time, while enterprise deals deeper in the funnel stay a people business. He breaks down what it takes to sell regulated technology far beyond the business unit, why nobody should ever sell alone, and the problem his industry created by winning: biometric sprawl, where business units buy their own biometrics with no central oversight. He also shares why proof of concepts are vanishing from enterprise deals and how Aware's new platform gives CIOs a single API and a bird's eye view. This conversation is for revenue leaders, founders, and go to market teams deciding where AI actually belongs in their funnel.
Chapters
00:00 Welcome and Brian's background in biometrics
01:45 A $25 million bet on go to market agents
03:15 Why sales is still a people business
06:00 Information and time, the two assets AI increases
06:45 How Incode doubled North America ARR
09:15 Selling beyond the business unit in regulated markets
12:15 Global coverage, sales cycles, and the death of the POC
14:30 Automate first, hire second
16:15 Biometric sprawl and Aware's new platform
18:45 Where to connect with Brian
Takeaways
AI's natural home is the top of the funnel, where information and time are the two greatest assets and velocity wins; deeper in the funnel, enterprise sales stays a people business.
In regulated industries the sale goes far beyond the business unit: the full lifecycle of biometric data pulls compliance, regulatory, and security into every purchase decision.
Nobody ever buys alone, so nobody should ever sell alone; leaders who stay in the trenches and earn their team's trust can supercharge growth.
Biometric sprawl is the industry's unsolved problem: business units buying their own biometrics leave no central oversight, and upwards of 95% of CIOs want it solved.
Proof of concepts are disappearing as biometrics become pervasive, so deals now turn on proof of value and technical fit, with cycles at five to six months and improving.
Connect with the Guest
LinkedIn: https://www.linkedin.com/in/krause-brian/?skipRedirect=true
Website: https://www.aware.com
Sponsor