The Guild Dispensary

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made.

Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incidents and other tricky situations that a pharmacist might eventually encounter.

For example, how do you decide which one of your patients receives a life-saving drug when it’s in shortage, but others need it too?

Or, how do you handle a situation where a key employee is caught participating in unethical behaviour?

Hayley has the answers to those questions and more. 

Enjoy.

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Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available?

That’s where our compounding pharmacists step in.

In this episode, we dive deep into the fascinating world of compounding. How are customised medications made, how are complex compounding requests handled, and what actually goes into setting up a compounding pharmacy?

In this episode we hear from Jack Hammond, a compounding pharmacist with over 18 years of experience. With experience in manufacturing, cosmetics, veterinary, nutrients, childrens, and geriatric compounding, Jack can help with all compounding needs.

Enjoy.

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We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously.

In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often underutilised but can make a world of difference in the lives of not only pharmacy staff but also their close family – the TELUS Health Employee Assistance Program.

The TELUS EAP is a fantastic tool for empowering you to take the steps needed to manage your well-being and provides a host of resources and clinicians to support you when you need it – no issue is ever too small to discuss. 

So, if you have ever wondered how to tackle those moments when something is bothering you, or if you've questioned whether your concerns are worth addressing, this episode is for you. 

Enjoy

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Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year!

Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it.

In this episode, we hear from Colby about her journey from being nominated for Pharmacy Assistant of the Year, to the months following, where she stood on the stage as her name was called out as the winner.

Her experience is filled with new skills, friendships, some borrowed clothes, and lots of wonderful support!

Enjoy

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We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023.

This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prepare, how new programs will actually be rolled out, and how full scope will assist patients.

The conversation was facilitated by Kos Sclavos AM with panelists:

• Sara Kemp, Senior Manager – Full Scope Project (Qld), The Pharmacy Guild of Australia;
• Johnson Lee, Chief Pharmacist (NSW), The Pharmacy Guild of Australia;
• Zoe Girdis Practice, Policy and Regulations Director, The Pharmacy Guild of Australia;
• Mark Burdon, UK Pharmacist & Secretary General, World Pharmacy Council; and
• Oliver Williams, UK Pharmacist.

Enjoy.

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Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions.

In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy development, and quality of life improvement for arthritis patients. With a passion deeply rooted in helping those living with this often misunderstood condition, his contributions have significantly influenced our understanding and management of arthritis.

Enjoy.

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Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model.

Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation.

Level up your leadership skills as Simon shares practical strategies to tackle underperformance head-on and empower your pharmacy for success.

Enjoy.

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Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes!

By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media presence is more than just likes and follows; it's an avenue for nurturing a strong patient-pharmacy relationship.

In this episode, Sarah Rendell from Peak Strategies delves into the 'whys' of why pharmacies should establish a strong social media presence. She shares her expertise on the power of connecting with your audience in the digital realm and why understanding your audience is the cornerstone of social media success.

We explore the dos and don'ts of social media for pharmacies and the significance of striking the right balance in your posts. We’ll discover how to present your pharmacy as an indispensable resource while building genuine connections with your community – all through social media.

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Learn what patients think of Australian healthcare.

Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index.

The Australian Healthcare Index provides a pulse check on healthcare in Australia from its patients’ perspectives and experiences. More than 10,000 adults across Australia participated in supporting the survey and provided their personal points of view and experiences of the public and private healthcare ecosystem.

Stephen explains the report’s key findings and trends, helping us understand what Australians think of our healthcare system, and what it all means for healthcare professionals.

To learn more about the Australian healthcare Index and to read the report, visit the link in the show notes at guild.org.au.

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Every pharmacist knows the importance of excellent patient care in pharmacy and the vital role pharmacists play in ensuring patient safety. However, something that is just as important is prioritising the well-being and professional growth of your pharmacy staff.

Joining us in this episode is Lucinda Marks, managing partner at Capital Chemist Calwell and one of the finalists for the Guild Pharmacy of the Year Award in 2023. When it comes to staff, Lucinda and her co-partners know that actions speak louder than words.

Capital Chemist Calwell has implemented various measures to enhance the work-life of their employees, including unlimited annual leave, work-from-home trials, and regular one-on-one meetings.

If you ever have the opportunity to visit Capital Chemist Calwell, you will see firsthand what a difference it makes to have empowered and happy staff.

By investing in the well-being and growth of their employees, they have created a workplace where everyone can thrive – patients and staff alike.

Enjoy.

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