The Guild Dispensary

Brendon Baker is converting others to a radical new idea … keep it simple.

Brendon is a leading expert in the field of change and has consulted on transformation projects across a range of industries. These have included public infrastructure, business/cultural transformations, shared service implementations, restructures, process overhauls, technology deployments, social policy, and more.

Brendon's mission is clear: Help Change Leaders Drive Real Value.

Change has been a hot topic in the Pharmacy industry, whether it be adapting to changing pharmacy workflows or being innovative and focused on how to best support your local community as a health destination.

We are all involved in changing our organisations, whether we know it or not. The issue is the industry has over-complicated it. From the obtuse jargon and untold reams of paperwork. It’s just too hard, too confusing, and too academic. You don’t have time for that. No one does.

But perhaps it can be simple? 

Enjoy

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The team at Cooleman Court Pharmacy, Guild Pharmacy of the Year Winner 2022, are confident they have found the essence of community pharmacy. It’s been a challenging road which has seen the pharmacy redefine itself.

The vision was to create a health destination, and this was achieved as the pharmacy introduced new, or refined and updated existing professional services, and the pharmacy now boasts services including:

• a heart health rehabilitation program;
• doubling the number of ORT patients on its program;
• the launch of Men’s Health services;
• a Trial of Pharmibridge mental health services;
• a centre of excellence for incontinence care;
• specialised wound care services;
• sleep apnea services; and
• an expansion of vaccination and injection services.

It is a great win for the team at Cooleman Court Pharmacy and in this episode, we hear from the managing partners, Brad Butt and Brooke Veasey, about the transformation of their pharmacy, and the collaboration and innovation, to gain insight and share their journey with you. 

Enjoy

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There comes a time when a landlord and owner of a pharmacy need to know the ins and outs of rents and leasing.

We all know how daunting it can be when it comes to navigating leases, but in this episode, we speak to Phil Chapman, Director and Founder of Lease 1, Australia’s only national Retail Shop Lease consultancy that provides a tenant-only representation service.

Phil shares tips and tricks, not just for established owners, but also for those new pharmacy owners, new to renting and leases, and also those who are thinking of selling their pharmacy.

Phil also shares some important resources for owners to be aware of and also talks about how COVID-19 has impacted landlords with rents and leasing. 

The Pharmacy Rental Report and Guild Digest, which Phil mentions, are available at guild.org.au/about-us/guild-publications.

Enjoy

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International Women’s Day celebrates womanhood and breaking the bias in aiming for a gender-free equal world. This episode is a special one, not only to celebrate all achievements of women, but our guest is Adele Tahan who is a Community Pharmacy owner, a Guild National Councillor, and NSW Branch Committee Vice President.

In this special episode, we will be discussing the importance of International Women’s Day, being a woman in a leadership role in the pharmacy industry, female empowerment in the workplace, and just celebrating women all over the world. 

Enjoy

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At this time of year, school leavers and university graduates are ready to take the next step in their careers and there are also others who are looking to make a change in their career.

We all know how daunting it can be when it comes to finding employment but, in this episode, we talk with Heidi Dariz, General Manager of Raven’s Recruitment, who will share some tips and tricks on being a successful candidate, how to best approach an interview, how to develop a resume worth reading, how to make yourself stand out from the crowd, and just what employers look for in a successful candidate. 

You can visit Raven’s Recruitment website at www.ravensrecruitment.com.au. Job seekers can also register and search for Community Pharmacy positions vacant on the My Pharmacy Career website at www.mypharmacycareer.com.au

Enjoy.

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All too often, business owners get so busy in the day-to-day adrenaline of running their business, especially during the pandemic, that they forget to take the time to step back and take stock. 

The Covid response has significantly impacted pharmacy operations and often owners and their teams having to scramble to make changes to procedures and processes daily. 

Today we talk with Krysti-Lee Rigby,  Pharmacy Programs & Services Manager with Pharmacy Platform, about how pharmacies can take steps to plan and prepare their businesses for the year ahead. We explore ways in which pharmacies can prepare for an expansion of scope and implement structure to their business operations to capitalise on future opportunities. 

In this epsiode, Krysti-Lee discusses undertaking an Opportunity Analysis. If you are looking for some insight into the opportunities available to your business, Guild members can take advantage of a free Opportunity Analysis by visiting www.guilld.org.au. For non-Guild members, please reach out to your local Guild state/territory branch to discuss the benefits of Guild membership.

Enjoy.

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In 2021, we had some fantastic guests on the show who have shared some amazing stories, experiences, insights, and advice with us and I know we are all truly grateful that they found some time in their busy schedules to come on the show.

With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we thought that it would be a good idea to go back through the episodes and pull out the question and full answer for you and pull them together into some more best of episodes.

As such, you can expect two shows full of short and sharp advice from each of our guests, as we look back at 22 shows, those being episodes 66 to 87, and we do that in two lots of 11. 

In this episode, we cover episodes 77 to 87.

Enjoy.

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In 2021, we had some fantastic guests on the show who have shared some amazing stories, experiences, insights, and advice with us and I know we are all truly grateful that they found some time in their busy schedules to come on the show.

With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we thought that it would be a good idea to go back through the episodes and pull out the question and full answer for you and pull them together into some more best of episodes.

As such, you can expect two shows full of short and sharp advice from each of our guests, as we look back at 22 shows, those being episodes 66 to 87, and we do that in two lots of 11. 

In this episode, we cover episodes 66 to 76.

Enjoy.

See omnystudio.com/listener for privacy information.

2021 has been a big year for all of us and, although we are probably hoping to forget many of the challenges faced this year, it is also important to reflect on the positives and celebrate our achievements.

This year has shown that community pharmacies are accessible, adaptable, and most importantly, willing health destinations staffed by passionate and highly trained health professionals.

The Pharmacy Guild has continued to support and advocate for members throughout 2021 and has adapted the organisational structure to best enable community pharmacy.

In this episode, we speak with Guild National President, Trent Twomey, Executive Director, Suzanne Greenwood, and Chief Operating Officer, Colm Maguire. They'll reflect on the challenges and opportunities of 2021, the Guild’s organisational change journey, and discuss the Guild’s priorities for 2022.

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Pharmaceutical Defence Limited, or PDL, is Australia’s first national pharmacy body, established in 1912 by a group of Australian pharmacists to support and protect other pharmacists. They continue to provide support to the Australian pharmacy profession over 100 years later through professional indemnity insurance and risk management advice to over 29,000 national PDL members.

They operate a one-to-one, confidential member care and support service which is provided by their Professional Officers who are themselves, experienced pharmacists. It’s an Australia-wide, 24/7 incident and claims support and advice service to protect their members and minimise patient harm.

In this episode, we speak with two of their Professional Officers, Georgina Woods and John Guy. We discuss some of the most common incidents and questions by PDL members as well as how to handle difficult situations that pharmacists encounter.

For ongoing support and protection throughout your pharmacy career, become a PDL member by visiting their website https://pdl.org.au/ or calling them on 1300 854 838.

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