Buildings don’t fail because the tech was bad — they fail because the knowledge left with the project team. This episode digs into the routine but under‑discussed problem of project handoffs: incomplete documentation, missing firmware notes, inaccessible spare parts lists, and ambiguous vendor responsibilities that turn turnovers into months of firefighting. Alex Morgan interviews Michael Harrington to expose the most common handoff failure modes, the operational and financial costs they create, and realistic governance and process fixes that work across owners, general contractors, IT, and facilities teams. Listeners will hear concrete examples from real projects, practical checklists you can adapt for your next turnover, and a simple governance framework that prevents a completed job from becoming tomorrow’s outage. The tone is practical and non‑technical — focused on decisions, tradeoffs, and repeatable processes property and IT leaders can implement immediately.