The Handover Playbook examines why most building technology projects falter after ribbon-cutting: information gets lost, ownership is unclear, and systems degrade because nobody knows how they were configured or who maintains them. In this interview Alex Morgan talks with Michael Harrington and James Rogers about practical closeout deliverables that facilities and IT teams will actually use—concise runbooks, verified spares lists, accessible network and power maps, and tenant handoff checklists. We explore the causes (project timelines, vendor assumptions, and handoff friction), the tradeoffs between thorough documentation and operational burden, and the long-term implications for maintenance, uptime, and capital planning. Listeners will hear real-world examples from commercial property and facilities leaders about handoffs that worked and ones that didn't, plus actionable steps for turning project closeouts into sustainable operations. This episode gives owners and operators a realistic playbook to reduce surprises, preserve institutional knowledge, and keep building systems reliable after vendors leave the site.