The Happy Clients Podcast

She's Only Working Two Days Per Week? Agency Owner Edition

As an agency owner, we love to dream about taking a full hiatus from our agency. It's the ultimate success metric, right? You've built the team, the systems, the checkpoints that allow you that freedom.

But, often we forget. In our most recent episode of The Happy Clients Podcast, we talk about how a fully unplugged is overlooked.

How about a 30-day mini-vacation?

Listen to this episode where DOT & Company's Founder, Taylor McMaster, shares how she's setting up her 30-day 'working remote' lifestyle, only working 2 days per week.

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If you're looking for support with growing your team that will allow you the freedom to choose your work schedule, apply to work with us. We're specialists in taking care of your clients for you.

I kind of forgot to take a vacation… 🌴

After 5 years of building my Account Management agency, I’ve cracked the code on having a team that drives the bus. I’ve found myself…

So I honestly forget to take a real, unplugged, family vacation. 

Before my most recent trip, my husband and I looked at each other and said “should we totally unplug?” 

And my reaction was ‘Why? I don’t feel like I need to…?”

But I figured, sure, let’s do it! And it honestly was a game changer.

In the highly competitive 🌍 world of agency life, it's easy to feel overwhelmed with the tasks of driving the train and building the train tracks at the same time. We understand the importance of knowing how to handle the pain points as you grow your agency. 

In this podcast, 🎙️ we hear from Raul, an expert in agency growth, about the principles he has written to help many agency businesses get out of the weeds and become million-dollar companies.

P.S. DOT & Co. can help alleviate many pain points. Apply to work with us here! 

Business owners often find themselves caught up in the never-ending sales cycle to drive business growth. This can be a demanding and time-consuming process that requires a lot of effort and resources. It involves identifying potential customers, building relationships, and convincing them to buy your product or service. The pressure to generate revenue and meet targets sometimes makes it difficult to focus on other essential aspects of the business. 

But what if you could have a successful, self-reliant business that you could be proud of? How amazing would that be? That's precisely what we're talking about in our latest podcast episode. 

Corey Quinn, an agency growth and development expert, shares tips for founders on achieving balance and breaking free from the cycle. So, if you dream of becoming an independent founder who can enjoy life outside of work, you don't want to miss this episode!

P.S. Corey Quinn's book (Anyone, Not Everyone) is now live! ⁠Grab your copy here.⁠

Meet the Team! How Two Account Managers Found Their Home at DOT & Company

In the (online) world of digital marketing, finding a workplace that aligns with your values, aspirations, and lifestyle can be tricky— but these two account managers found the hidden gem that is DOT!

At DOT & Company, we pride ourselves on not just offering account management services but also fostering a community and culture where our team members thrive and grow. In our latest podcast episode, we delve into the personal journeys of two of our amazing DOT & Co. account managers, shedding light on why they chose their professional adventures with DOT & Company.

Listen in as we uncover DOT, the CAM role, and so much more through the eyes of our passionate account managers.

Client feedback is a key pillar in our 4-Pillar Framework for Account Management. It's an essential element to client retention, and every business needs to ensure you have a process in place for feedback!

In today's episode, we invite our Agency Director, Katie, to chat about all things feedback.

We cover:

You'll walk away with the strategies you need to implement in your agency to ask for client feedback in a meaningful way.

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Stress-Free Client Management: Tips for Maintaining a Healthy Work-Life Balance

At DOT & Co., we understand the daily challenges that come with managing client accounts for digital marketing agencies. There's no denying the importance of delivering 5-star client management services while also ensuring a healthy work-life balance.

But how does one do that in 2024?

In this podcast episode, we dive DEEP into the strategies and tips that have helped us strike the perfect balance between client satisfaction and personal well-being. We're excited to share our tried-and-true methods with you!

Listen to our podcast episode for the real, in-depth insights and real-world examples of how we've successfully implemented these strategies at DOT and Company. You'll leave with actionable tips to transform your client management approach while enjoying a healthier work-life balance!

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We believe an Account Manager is a crucial role within an agency. With the right person in this seat, it can skyrocket your ability to serve your clients, scale your revenue, and get you out of the way (sorry, had to say it!).

The Highlights of This Episode:

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Does your agency work with contractors to support you with client work?

Inside our community of Account Managers, we cover a range of topics, but one that comes up time and time again is: how can I manage contractors in a way that feels effortless?

I've pulled a recording from our monthly membership and I'm sharing it with you for free— a sneak peek into what goes on inside CAM Community.

Take a listen here, or share with your Account Managers!

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As an agency owner, you know that scaling your business requires more than just you in the driver's seat. At some point, you need a top-notch Account Management team to handle the growing client base, plus ensure that everything runs smoothly. Yikes.

But what happens when the workload gets to be too much for one person to handle?

In this episode of The Happy Clients Podcast, we're diving DEEP into the world of agency growth by interviewing not one, but two Account Managers from the same agency!

Double trouble? More like double the expertise and double the insights!

Meet the Account Managers from DOT & Co.

In this episode, we sit down with two Account Managers from DOT & Co., our company that specializes in Client Account Management services for growing digital marketing agencies. We share the ins and outs of how these two individuals have been instrumental in supporting the agency's rapid growth.

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