The Happy Customer Channel

By Buena Vista Creative

YouTube and Podcast series around providing excellent customer service to any industry.... more

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about The Happy Customer Channel:

How many episodes does The Happy Customer Channel have?

The podcast currently has 99 episodes available.

The Happy Customer Channel episodes:

June 09, 2023 EP. 5 - SOCAP Spring Symposium Podcast Booth '23 | Lisa Diehl of Freshpet
Lisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.
Learn More
Freshpet: https://freshpet.com/#/
SOCAP International: https://socap.org/
Show Sponsor:
Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
...more
16min
June 07, 2023 EP. 4 - SOCAP Spring Symposium Podcast Booth '23 | Lisa Oswald of Travelzoo
Lisa Oswald, Senior Vice President, Global Head of Consumer Service at Travelzoo, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.
Learn More
Travelzoo: https://www.travelzoo.com/
SOCAP International: https://socap.org/
Show Sponsor:
Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
...more
17min
June 02, 2023 EP. 3 - SOCAP Spring Symposium Podcast Booth '23 | Rakeb Araya of General Mills
Rakeb Araya, Systems Project Manager/Operations Manager at General Mills, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.
Learn More
General Mills: https://www.generalmills.com/
SOCAP International: https://socap.org/
Show Sponsor:
Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
...more
14min
May 31, 2023 EP. 2 - SOCAP Spring Symposium Podcast Booth '23 | Nathan Bobay of Delta Faucet Company
Nathan Bobay, Senior Manager, Customer Solutions at Delta Faucet Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.
Learn More
Delta Faucet Company: https://www.deltafaucet.com/
SOCAP International: https://socap.org/
Show Sponsor:
Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
...more
13min
May 24, 2023 EP. 1 - SOCAP Spring Symposium Podcast Booth '23 | Cathy Guidi-Scherm of Campbell's
Cathy Guidi-Scherm, Consumer Care Operations Manager of Campbell's Soup, joins the SOCAP Spring Symposium Podcast Booth.
Learn More
Campbell's: https://www.campbells.com/
SOCAP International: https://socap.org/
Show Sponsor:
Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
...more
10min
April 27, 2023 EP. 14 - Luis Gonzalez of The City of West Palm Beach Fire Rescue | Customer Service to Firefighting
Luis is a former Customer Service BPO Executive with over 20 years of experience working in the Contact Center Industry. Learn how servicing clients, customers and the community as a Former Business Executive and Firefighter, overlap in many ways as Luis shares his insights and best practices for a successful career and fulfilling life.
...more
39min
April 20, 2023 EP. 13 - Ajay Goel of GMass | Email Marketing & Customer Acquisition
On this episode we sit down with our good friend Ajay Goel, Founder of GMass. Ajay has been developing email sending software for 20 years and is a pioneer and influencer in email marketing. Listen to this awesome interview to learn about Ajay’s journey in finding and building GMass, and his thoughts on email marketing, customer acquisition, spam, AI, and more!
...more
33min
April 12, 2023 EP. 12 - Austin Kreinz of Atomix Logistics | Third-Party Logistics Keys to Success
Austin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry. He also shares his personal entrepreneurial journey of starting Atomix, and his principles and practices to running a successful company.
For more information visit: www.atomixlogistics.com/
...more
48min
April 05, 2023 EP. 11 - Staff Sgt. Sarah Ralph of the U.S. Marine Corps | Recruiting for the U.S. Marine Corps
Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you're a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.
About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com
Our Sponsors:
Buena Vista Creative:
Buena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.
Visit https://www.buenavistacreative.com for more information
Inktel Contact Center Solutions:
Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
What makes us different is our passion.
Visit https://www.inktel.com for more information
...more
32min
March 08, 2023 EP. 10 - Sergio Rodriguez of Bare Knuckle Fighting Championship | Building a Combat Sports Brand
In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.
Sergio delves into the various strategies that BKFC has implemented to build a loyal customer base, including innovative marketing techniques and a commitment to delivering a high-quality product. He also shares the challenges they faced in the early days of the organization and how they overcame them to achieve their current success.
Join us for an insightful and inspiring conversation with one of the leading voices in the world of combat sports, as we uncover the secrets to creating a happy and satisfied customer base.
About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com
...more
35min

FAQs about The Happy Customer Channel:

How many episodes does The Happy Customer Channel have?

The podcast currently has 99 episodes available.