John C DeBaca leads the National AI and IVA charge at Contact Center leader Five9.

Being a modern Marketing C-suite leader or Customer Service Leader means inspecting an ocean of AI based self service solutions. It is a bonafide storm of confusion with each claiming to be the best and to somehow have cracked the code on AI and Self Service.

Find out how John C DeBaca and the Five9 Engineers are doing more than building a platform. Get some insights into their philosophy and methods behind why and how they build the solution to make your business more sustainable.

DeBaca explains how IVAs enhance contact centers by taking over low-value, high-volume tasks, freeing human agents for more complex, relationship-building interactions. IVAs can improve overall efficiency and reduce operational costs for organizations.

**Expect to learn more about the Interactive Virtual Assistant (IVA) and how you can augment your customer facing teams to meet your customers where they want to meet. This will help you get a sense for how you can protect your existing investment in technology, put your customer facing agents in a position to win, and perhaps get an edge on your competition. (they are reading this as well!).

Understand how obtaining a trusted advisor, a proven framework, and consulting leader like the experts at Arroyo360 can surface the most important insights you need to succeed…and much more.

Extra Stuff:

**Read up more on the Five9 IVA Platform and then get a free IVA Assessment: https://activateCX.arroyo360.com/Five9IVA

**Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday
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