Medical error is the third leading cause of death in the United States. To reverse this trend, hospitals are borrowing high reliability principles from other industries such as naval aviation, commercial airlines, and nuclear power where persistent mindfulness, systems thinking, psychological safety, and continuous learning drive a culture of safety. A high reliability organization (HRO) is one that operates in complex, high-hazard domains for extended periods of time without serious accidents or catastrophic failures. Marin General Hospital has borrowed some of these practices to enhance patient and worker safety by ensuring that medical teams listen and communicate as effectively as possible.
In this podcast, Ryan Rodriguez, Manager of Safety at MarinHealth Medical Center, shares the reliability behaviors and error prevention tools now in use at the hospital. All employees and physicians have been trained on the use of these practices. As you listen, you may find that this approach to communication could help you in your own life and work.