What a joy to have Cassie on the pod! She has some incredible insights into the profession in both the UK and Canada and is passionate about expanding the scope of practice and responsibility for physiotherapists in BC.

Cassie's clinic - Agile Integrated Health: https://www.weareagile.ca/

Want to work with Danielle? Reach out at www.danielleboyd.ca

In this conversation, Cassie Adams-Johnson shares her experiences as a physiotherapist in both the UK and Canada, highlighting the differences in education, practice models, and the challenges faced in the Canadian healthcare system. She emphasizes the importance of collaboration among healthcare professionals, the need for expanded scope of practice for physiotherapists, and the role of advocacy in shaping the future of the profession. The discussion also touches on the impact of insurance on physiotherapy practice and the necessity of building a strong community to support these changes.

"We need to change the exam process."

"We need to advocate for our worth."

"We need to be licensing more physios."

Chapters

00:00 Introduction and Background

02:47 Physiotherapy Education and Practice in the UK

05:38 The Collaborative Model of Care

08:37 Challenges in the Canadian Healthcare System

11:57 The Role of Insurance in Physiotherapy

14:34 Returning to Victoria and Opening a Clinic

17:44 Innovative Practices in Physiotherapy

20:47 Advocacy for Expanding Scope of Practice

23:46 Conclusion and Future Directions

35:11 Advocating for Physiotherapy in Healthcare

37:42 Innovative Practices in Physiotherapy

41:18 Building a Stronger Physiotherapy Community

43:33 Education and Training in Physiotherapy

50:41 Critical Thinking in Physiotherapy

01:00:30 Challenges in the Physiotherapy Profession

01:07:46 The Future of Physiotherapy Advocacy

Keywords

physiotherapy, healthcare, UK, Canada, advocacy, insurance, education, community, scope of practice, collaboration

Please welcome Evan Thomas to the pod! Co-owner of Dockside Physio in Victoria BC, Evan brings a wealth of insight and perspective to this episode!

Evan's Clinic Dockside Physiotherapy: https://docksidephysio.com/

Work with Danielle: danielleboyd.ca/contact

In this conversation, Evan Thomas shares his experiences in the healthcare field, particularly focusing on truth and reconciliation efforts with Indigenous populations. He discusses his journey to becoming a physiotherapist, the challenges of clinic ownership, and the impact of COVID-19 on his practice, including the shift to telehealth. The conversation also delves into the current hiring landscape for physiotherapists and the importance of building a supportive clinic culture. In this conversation, Evan Thomas and Danielle Boyd discuss various aspects of running a physiotherapy clinic, including employee compensation models, the challenges of hiring and retaining staff, the impact of rising costs, and the importance of creating a positive workplace culture. They also touch on the significance of becoming a certified green business and the need for ongoing professional development within the physiotherapy community. The discussion highlights the evolving scope of physiotherapy practice and the necessity of educating the public about the value of physiotherapy services.

Chapters

00:00 Exploring Truth and Reconciliation in Healthcare

09:21 Evan's Journey to Becoming a Physiotherapist

18:19 Building a Successful Clinic Amidst Challenges

23:10 Adapting to COVID-19: Innovations in Telehealth

25:38 Navigating Telehealth Transition

30:17 The Financial Impact of COVID-19

35:24 Balancing Family and Business

41:20 Challenges in Hiring Physiotherapists

48:15 Navigating Employee Compensation Models

51:09 Understanding Contractor vs Employee Dynamics

54:17 Challenges in Hiring and Retaining Physiotherapists

58:18 The Impact of Licensing on Clinic Operations

01:01:12 Becoming a Certified Green Business

01:09:13 Involvement in the Ortho Division and Advanced Practice

01:10:18 Navigating Professional Involvement

01:14:26 Revitalizing Manual Therapy Perspectives

01:18:49 Challenges in Continuing Education

01:20:02 Advanced Practice Physiotherapy Conversations

01:23:37 Public Perception and Access to Physiotherapy

01:30:11 Defining a Healthy Business in Physiotherapy

Keywords

truth and reconciliation, healthcare, Indigenous relations, physiotherapy, clinic ownership, telehealth, COVID-19, hiring challenges, DEI, cultural sensitivity, physiotherapy, employee compensation, clinic operations, hiring challenges, green business, professional development, advanced practice, business culture

In this conversation, Danielle Boyd and Lauren Sutherland discuss Lauren's journey into physiotherapy, the evolution of her business, Core Connection, and the unique challenges and benefits of mobile physiotherapy practice. They explore the importance of client-centered care, the dynamics of remote work, and the financial challenges faced by physiotherapy professionals. Lauren shares her leadership philosophy, the significance of community support through her nonprofit initiatives, and her optimism for the future of the profession.

Lauren's Clinic Core Connection: https://coreconnectionphysio.com/

Work with Danielle: danielleboyd.ca/contact

00:00 Lauren's Journey to Becoming a Physio

01:23 Transitioning to Mobile Physiotherapy

04:05 Building Core Connection: The Business Model

07:10 Navigating Remote Work and Team Dynamics

10:10 The Logistics of Mobile Physiotherapy

13:21 Sustainability and Work-Life Balance in Practice

16:19 Compensation Models and Business Growth

19:25 Transparency and Collaborative Leadership

25:28 Leadership Philosophy and Challenges

28:33 Measuring Business Health and Success

32:12 Client-Centered Care and Feedback Mechanisms

35:59 Challenges in the Allied Health Profession

40:17 Innovative Solutions for Affordability

48:48 Community Initiatives and Nonprofit Work

53:57 Defining a Healthy Business

56:57 Optimism for the Future of the Profession

Keywords

physiotherapy, mobile practice, business growth, leadership, client care, nonprofit, pelvic health, team dynamics, healthcare challenges, community support

Please welcome Alexi Bergeron to the show - Alexi is driven, well spoken and takes no BS. This episode is juicy and reveals a LOT of valuable takeaways.

Links:

Capitol Physio: https://www.capitolphysio.com/

Work with Danielle: danielleboyd.ca/contact

Summary:

In this conversation, Danielle Boyd and Alexi Bergeron discuss the challenges of balancing parenthood with business ownership, the importance of advocacy in the physiotherapy profession, and the implications of new healthcare regulations. They delve into the complexities of working with ICBC, the evolution of physiotherapy fees, and the need for reform in physiotherapy education and licensing exams. Alexi shares his personal experiences, including navigating open heart surgery during his studies, and emphasizes the importance of compassion and support in healthcare education.

Sound bites:

"Advocacy work is crucial for the physiotherapy profession."

"Physiotherapy fees have not kept pace with advancements."

"The licensing exam process needs reform."

Chapters:

00:00 Balancing Parenthood and Business Ownership

02:33 Advocacy in Healthcare: Insights from the Ministry

05:40 Navigating ICBC: Challenges and Opportunities

11:40 The Evolving Landscape of Physiotherapy Fees

17:41 Personal Journey: From Business to Physiotherapy

31:33 Navigating the Interview Process

32:10 Expectations vs. Reality in Physio School

34:03 The Culture of Physiotherapy Education

36:50 Personal Challenges During Physio School

39:24 The Impact of COVID-19 on Education

41:46 Compassion in Healthcare Education

46:01 Advocating for Change in Physiotherapy

47:41 The Licensing Exam Experience

54:12 Reevaluating Physiotherapy Education Standards

58:53 Expanding the Scope of Physiotherapy Practice

Keywords:

physiotherapy, healthcare advocacy, ICBC, insurance, physiotherapy fees, physiotherapy education, licensing exam, open heart surgery, scope of practice, parenthood and business

Meet Andrea Mendoza!

Andrea owns The ScoliClinic in Vancouver, BC and has a strong knowledge set where it comes to running a clinical business. I am thrilled to welcome Andrea as a regular guest on The Health of Business.

Links:

- Andrea Mendoza LinkedIn: https://www.linkedin.com/in/andreamendoza21/

- The ScoliClinic: https://scoliclinic.ca/team-member/andrea-mendoza/

- Danielle Boyd: danielleboyd.ca

Summary:

In this conversation, Danielle and Andrea explore the journey of building a successful physiotherapy clinic, focusing on the treatment of scoliosis. They discuss the transition from clinician to CEO, the importance of understanding the seven systems of a clinic, and the significance of operational efficiency, leadership, financial health, compliance, marketing, and professional advocacy. The dialogue emphasizes the need for continuous improvement and adaptation in the healthcare business landscape.

Chapters:

00:00 Introduction and Background

03:07 The Evolution of a Scoliosis Clinic

06:17 Transitioning from Clinician to CEO

09:26 Defining a Healthy Clinical Business

11:43 The Nervous System of Clinical Services

13:10 Operational Systems and Workflows - The MSK of a business

33:36 The Privilege and Responsibility of Business Ownership

34:42 Leadership and Culture: The Endocrine System of Business

40:18 Signs of a Struggling Culture

42:58 Financial Health: The Cardiovascular System of Business

47:52 Compliance and Risk Management: The Immune System

56:29 Marketing and Branding: The Integumentary System

01:02:16 Professional Advocacy: The Respiratory System

01:12:28 Looking towards the future of healthcare business.

Keywords; physiotherapy, scoliosis, clinic management, healthcare business, operational systems, leadership, marketing, compliance, financial health, professional advocacy, clinic ownership

Welcome to the launch of The Health of Business Podcast!

We are diving head first with some of my big lessons in this episode - let's jump in!

Visit: danielleboyd.ca to work with me

Summary:

In this inaugural episode of The Health of Business podcast, Danielle Boyd shares her journey as a physiotherapist and business owner, detailing the challenges and triumphs she faced while building a unique healthcare model. She discusses the impact of insurance scope of coverage changes on her business, the emotional toll of as a result, losing a thriving practice and her subsequent pivot towards advocacy and consulting for fellow clinic owners. Danielle emphasizes the importance of community support and the need for better resources in the physiotherapy field, while introducing her framework of the seven systems of a healthy clinic that will guide future episodes.

Chapters:

00:00 Introduction to The Health of Business Podcast

02:45 The Journey of a Physiotherapist

06:02 Challenges Faced in the Business Model

10:07 Navigating Loss and Grief in Business

14:00 Finding New Directions and Opportunities

18:25 Advocacy and Support for Clinic Owners

22:03 The Seven Systems of a Healthy Clinic

26:26 Current Endeavors and Future Aspirations

Keywords:

physiotherapy, business model, clinic management, healthcare, insurance compliance, professional advocacy, business growth, mental health, community support, podcast

Welcome to The Health of Business with Danielle Boyd...

The Health of Business is the podcast for clinic owners, operations managers, and solo practitioners navigating the complex world of private healthcare in BC and beyond. Hosted by physiotherapist, consultant, and clinic owner Danielle Boyd, this show dives deep into what it really takes to build and sustain a healthcare clinic that works—for patients, your team, and yourself.

This isn’t about chasing followers or flashy growth hacks. It’s about the real conversations—on burnout, cashflow, compliance, and culture—that determine whether your clinic thrives or barely survives. Danielle breaks the business down into seven core systems and explores how each one affects the health of your clinic, just like systems in the human body.

Expect honest stories, smart interviews, and actionable tools you can actually use.

Subscribe now and get ready to rethink the way you run your clinic.