This episode contrasts the Swiss Cheese model of medical error with a suggestion for a new one: the Frogger model of medical error. Get your frog across the road safely and listen in!

This episode describes some of the keys for easy collection of meaningful data. Do you find yourself so busy that data collection is difficult? (Like trying to eat wings and watch the game?) Then this is the episode for you!

This episode describes a useful healthcare value metric based on a process capability measure (Cpk) and waste measurement (Cost of Poor Quality).

In this podcast, we discuss 2 key ideas to evaluate your quality improvement system.

This episode explores To Err Is Human, & the idea that healthcare is a decade behind other industries in some important areas.

Have you ever noticed that great quality improvement projects repeat themselves across organizations? Is it because organizations share techniques? Is it that we have so much room to improve in terms of healthcare quality...

A lesson from an OR turnaround time project: failure to plan a control phase is planning for your project to fail.

Here's a useful story of how one team improved ED throughput by walking through system and finding an unexpected delay.

This episode discusses the pitfalls of benchmarking before rigorously improving your healthcare system.

This episode discusses social media tools for getting your message out with particular attention to the If This Then That (IFTT) platform.