“Empathy, I define it as showing people that you understand them and care how they feel. I think if we're going to solve any of these problems, whether it's racial injustice, whether it's a coronavirus pandemic, whether it's climate change, it's going to start by being able to take some perspective and step into other people's shoes. And it's going to take some listening and being able to not just listening cognitively, but actually feeling what people feel.”