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The Hidden Costs of Tool Sprawl & The AI Tsunami Facing MSPs — with Kevin Lancaster of Channel Program
Welcome to another episode of the MSP Security Playbook, brought to you by Heimdal Security—the unified, AI-powered cybersecurity solutions provider that helps MSPs streamline operations and grow more profitable security businesses.
In this episode, host Jacob Hazelbaker sits down with Kevin Lancaster, founder of Channel Program, a platform designed to give MSPs and vendors the data they need to make smarter, faster decisions. Kevin’s seen this industry from all sides—as a founder, investor, and advisor—and today he pulls back the curtain on the operational headaches that are quietly draining MSP profits.
From why 97% of MSPs still rely on Excel spreadsheets to track their tech stacks to how AI attacks are evolving faster than ever, Kevin offers hard truths and practical insights that could save your MSP serious time, money, and stress.
Finally, on this week's Threat Briefing, Adam breaks down a chilling zero-click iCloud exploit that installs spyware on Apple devices without the user even tapping a link. Learn how it works, why it’s so dangerous, and the urgent steps MSPs must take to protect clients before the July 7th federal compliance deadline.
If you enjoyed this episode, make sure to follow MSP Security Playbook on your favourite podcast app, leave us a review, and share it with a fellow MSP who needs to hear this.
Got a question for the MSP Hot Seat or a topic you want covered? Drop us a line—we’d love to hear from you.
Chapter Markers:
01:39 — Threat Briefing: A zero-click iCloud exploit, spyware on iPhones, and urgent patch advice
07:20 — Tool Sprawl & Fatigue: Why hundreds of tools lead to chaos
09:14 — Kevin’s Top 3 Tips: Reducing redundancy, preparing for compliance, and mastering costs
14:34 — AI Attacks & The New Reality: From 18-hour persistence to 18-day nonstop intrusions
17:01 — The Next-Gen MSP: AI, commoditisation, and why platforms will dominate
20:17 — MSP Hot Seat: What’s the #1 metric to watch daily?
22:27 — Play-by-Play: Jacob’s key takeaways on outdated processes and the crushing complexity MSPs face
Useful Links:
Connect with Kevin Lancaster on LinkedIn
Visit the Channel Program Website
Explore Heimdal’s platform at heimdalsecurity.com
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam connect via LinkedIn
View all episodes
By Heimdal SecurityWelcome to another episode of the MSP Security Playbook, brought to you by Heimdal Security—the unified, AI-powered cybersecurity solutions provider that helps MSPs streamline operations and grow more profitable security businesses.
In this episode, host Jacob Hazelbaker sits down with Kevin Lancaster, founder of Channel Program, a platform designed to give MSPs and vendors the data they need to make smarter, faster decisions. Kevin’s seen this industry from all sides—as a founder, investor, and advisor—and today he pulls back the curtain on the operational headaches that are quietly draining MSP profits.
From why 97% of MSPs still rely on Excel spreadsheets to track their tech stacks to how AI attacks are evolving faster than ever, Kevin offers hard truths and practical insights that could save your MSP serious time, money, and stress.
Finally, on this week's Threat Briefing, Adam breaks down a chilling zero-click iCloud exploit that installs spyware on Apple devices without the user even tapping a link. Learn how it works, why it’s so dangerous, and the urgent steps MSPs must take to protect clients before the July 7th federal compliance deadline.
If you enjoyed this episode, make sure to follow MSP Security Playbook on your favourite podcast app, leave us a review, and share it with a fellow MSP who needs to hear this.
Got a question for the MSP Hot Seat or a topic you want covered? Drop us a line—we’d love to hear from you.
Chapter Markers:
01:39 — Threat Briefing: A zero-click iCloud exploit, spyware on iPhones, and urgent patch advice
07:20 — Tool Sprawl & Fatigue: Why hundreds of tools lead to chaos
09:14 — Kevin’s Top 3 Tips: Reducing redundancy, preparing for compliance, and mastering costs
14:34 — AI Attacks & The New Reality: From 18-hour persistence to 18-day nonstop intrusions
17:01 — The Next-Gen MSP: AI, commoditisation, and why platforms will dominate
20:17 — MSP Hot Seat: What’s the #1 metric to watch daily?
22:27 — Play-by-Play: Jacob’s key takeaways on outdated processes and the crushing complexity MSPs face
Useful Links:
Connect with Kevin Lancaster on LinkedIn
Visit the Channel Program Website
Explore Heimdal’s platform at heimdalsecurity.com
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam connect via LinkedIn