In this episode of Conflict Decoded, Dr. Tracy Wallach, a systems psychodynamics expert, joins me to explore the often-hidden dynamics fueling workplace conflict. Dr. Wallach brings over two decades of experience as a leadership coach, advisor, and Senior Lecturer in the Gender, Leadership, and Public Policy Program at UMass Boston, where she helps leaders and teams better understand group dynamics and human behavior within organizations.

Together, we dive into the powerful concepts of projections, valences, scapegoating, and the BART model (Boundaries, Authority, Role, and Task) to uncover what truly drives group conflict. Dr. Wallach offers practical guidance on recognizing when a team’s issues are unfairly blamed on one person, how to handle projections with clarity and empathy, and ways to create stronger team cohesion and role clarity.

If you’ve ever wondered why certain conflicts seem to repeat, this conversation will provide valuable insights to navigate workplace dynamics with greater awareness and effectiveness.