Caring about whether a guest is happy and enjoys your property is MANDATORY for a successful rental that can stand the test of time and competition. There are a lot of ways people believe they can ensure that a guest has a great experience but it may not be enough if you aren't doing this one thing! Listen in to hear the KEY to consistent 5 star guest experiences.

In this episode we talk about the 2 biggest keys to setting competitive short-term rental rates. If you're struggling with bookings or you have a hard time filling open gaps in your calendar, this episode can help you make rate adjustments to help!

In this episode, we go over how we took a property that was hurting for bookings and made transformed it into a high performing machine! Sometimes it just take a little time to crack the bookings secret for your property

We open up today's episode with a little announcement and funny story highlighting the fact that sometimes bad things happen and you really can't help it. Then we talk about how to handle unfortunate events in your short-term rental so that you and your guest don't have a bad experience because something went wrong.

Do you wonder with instant booking and everything happening online if it's even feasible to screen guests anymore? We have a few tips to share. We also talk about why it's important to hold your housekeepers accountable and how to have success making your short-term rental pet friendly!

There are 5 steps in laying the foundation for your short-term rental process so that it runs like a well oiled machine. These 5 steps are mandatory to becoming a High Performance Host. In this episode we cover step 1, how to evaluate, what to evaluate and why that information is so important to future short-term rental success!

In this episode, we cover the whole 5 Star review obsession from whether or not you deserve them to getting better 5 star reviews then you have right now! Didn't know all 5 star reviews weren't equal? We'll tell you why!

Sometimes it's nice to know that other hosts out there are dealing with the same frustrations as you! In this podcast episode, we answer questions from other hosts about listing your property, getting bookings in the slow season, cleaning between back to back stays and more.