52 - From Onboarding to Retention: Strategies to Scale Your Agency
In this episode of the HighLevel Experience Podcast, host Vit Muller welcomes two dynamic leaders in the HighLevel community, Emily Bryant and Ryan O'Connor. Emily is the GM of Global Operations and Sales at Growthable, known for her expertise in automation and strategy. Ryan, the founder and CEO of Growthable, has transformed his passion for HighLevel into a successful global support platform. Together, they are pioneering the future of white-label support for HighLevel agencies.
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If you're a SaaS or digital agency founder, SMMA or AI entrepreneur looking to scale, this is the Customer Success team you need. Visit highlevelexperience.com/growthable and use code HLXP at checkout and get 10% off.
About Emily & Ryan
Emily Bryant: GM of Global Operations and Sales at Growthable, Emily is a strategic thinker with a passion for automation and client success.
Ryan O'Connor: Founder and CEO of Growthable, Ryan is a visionary entrepreneur dedicated to providing elite-level client retention strategies and support for HighLevel users.
Highlights 🔥
Key points we talked about in this pilot episode!
- 👉 [00:01:24] Building Relationships in the High Level Community - Discussion on the importance of networking within the HighLevel ecosystem and how relationships formed at events like the Level Up Summit have been pivotal.
- 👉 [00:03:46] The Power of Networking at Summits - Ryan and Emily share personal stories of how attending summits led to meaningful connections and professional growth.
- 👉 [00:07:05] Emily Bryant's Career Journey - Emily shares her professional background, her transition from web design to HighLevel, and her passion for automation and team leadership.
- 👉 [00:10:16] Ryan O'Connor's Aha Moment - Ryan discusses the realization that support is crucial for scaling agencies and how he built Growthable to meet this need.
- 👉 [00:19:35] Bootstrapping and Scaling with High Level - Insights into the challenges and strategies of bootstrapping a business using HighLevel, emphasizing the importance of taking action.
- 👉 [00:29:58] The Future of Automation and AI in High Level - Exploration of how automation and AI are transforming business operations and the potential future developments in HighLevel's platform.
- 👉 [00:47:36] Onboarding and Retention Strategies - Emily and Ryan delve into common onboarding mistakes and the significance of customer success in reducing churn and enhancing user engagement.
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Growthable
Customer Success team you need to scale your SaaS
If you're a SaaS or digital agency founder, SMMA or AI entrepreneur looking to scale, this is the Customer Success team you need. From 24x7 Live chat support, onboarding and activations, certified VAs, coaching programs, live events, weekly workshops and more, Growthable is the Customer Success partner you've been waiting to find. Use code HLXP at checkout and get 10% off their plans.
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A cutting-edge platform designed to extend the functionality of HighLevel, offering a wide range of custom apps and workflow actions tailored to meet the diverse needs of agencies and SaaS businesses.
As one of the only six global HighLevel developer partners, Level Up Marketplace provides innovative solutions that streamline processes, enhance customization, and enable new revenue streams. Whether you're looking to replace external tools like Zapier with native HighLevel integrations or seeking unique app functionalities to solve specific business challenges, Level Up Marketplace delivers agile, high-quality applications that empower agencies to scale and optimize their operations effortlessly. With a commitment to continuous development and community-driven innovation, Level Up Marketplace is redefining what’s possible within the HighLevel ecosystem.
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More info about this episode:
- Type: Regular episode (Explicit )
- Link: https://podcast.highlevelexperience.com/episode/from-onboarding-to-retention-strategies-to-scale-your-agency
- Authors: Vit Muller
- Copyright 2024 vitmuller.com | highlevelexperience.com
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Level Up Marketplace – Advanced Automation Apps for HighLevel
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Level Up Marketplace – Custom HighLevel Apps & Workflow Actions
Looking to replace costly tools like Zapier or need advanced integrations for your HighLevel setup? Level Up Marketplace is your go-to source for custom HighLevel apps and workflow actions that streamline automation and efficiency.
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Level Up Marketplace – Custom Apps & Workflow Actions for HighLevel
Supercharge your HighLevel setup with custom apps and workflow actions from Level Up Marketplace. Whether you're looking to automate processes, enhance client experiences, or replace expensive third-party tools, Level Up Marketplace has the integrations you need to take your projects to the next level.
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MyCRM Sim – Unlimited SMS & WhatsApp Messaging
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Growthable – The Ultimate Customer Success Team
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Profit Roadmap Systems – A Proven Framework for HighLevel Agencies
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