AI in the enterprise is no longer theoretical—it’s real, and it’s happening now. In this Hitchhiker’s Guide to IT soundbite, Christopher Carter, Chairman and CEO of Approyo, highlights a powerful example: Juul’s integration of over 400 AI agents across its SAP ecosystem, spanning HR, finance, warehousing, and more. This isn’t hype—it’s operational transformation.
But Carter also warns against the illusion of progress. Many organizations jump into AI without the training, clarity, or readiness to harness its full potential. “They don't know what they're doing… and that's where part of the problem is,” he explains. His message to IT leaders is clear: get educated, get strategic, and make AI work for your organization.
The future of infrastructure depends not just on adopting AI—but adopting it intelligently.