Mark Stallard, one of our directors is buying and selling a property this year, and we're eager to find out what it's like for him as an experienced mortgage advisor to be on the other side of things.
Here are some of Mark's findings during his home buying (and selling) journey:
... I've always told my customers that there's always one or two bumps in the road before they get that magic exchange done.
And so you've got to be really strong, mentally strong with yourself about this.
And what are the learnings for us as a brokerage? What could we be doing better to help people going through this?
... yes it's a really good question, and I think that it's the old chestnuts that you sometimes forget, are things like -- don't use jargon....
My solicitor has certainly said stuff to me, which I haven't really understood and I've had to ask her to explain to me.
You know, we talk about ERCs to the customer. What on earth is an E R C? An E R C is an early repayment charge on their mortgage, but don't assume they know what an E R C is.
From all that you said. I think it's just that communication is key right across the board, right? And it's how you got in to view that property.
Right. And there are things you can prepare for and things you can't.
What you can prepare for is making sure, ladies and gentlemen, that you have a drawer full of receipts, guarantees, um, anything you've done to the property... if you've put new patio doors in, have you got a fences certificate? If you put a wood burning stove in, have you got the correct heat task documentation because... More than ever now, and that's something I didn't remember happening in 2006 more than ever now the, solicitors on the other side will want all that documentation so, you know, be good house managers I think is probably the message there. ...
… and is there anything else you think would be useful for, for people to hear from your experience so far?
I just want to wrap up by saying, be honest, be straightforward, be organized, be kind because that's important as well. And try and work with everybody on it as much as you.