So many times as a business owner we deal with the unknown:

I wonder why they chose the competition

I wonder why they didn’t show up

I wonder why they never replied

I wonder why they left that kind of review

I wonder why they did choose us?

Put the guess work away and JUST ASK!

As consumers, we've all been there before. We find a business that we want to do business with and we are stuck screaming at the computer "OK, HOW DO I START WORKING WITH YOU?!?"

We are voluntariliy willing to give you money in exchange or your service and you're making it too damn hard.

The solution? Keep it simple!

Put yourself in your customer's shoes and make sure it's as clear and non-confusing as possible to start doing business with you...and there aren't 47 steps to get started.

Chris and I have a great conversation about the importance of every organization, big and small, to go digital. We also dig into the biggest mistakes that companies make when actually making the transformation to digital.

Chris shares with us his real-life experiences in how going digital can IMPROVE the customer experience and lastly he answers my question "what is the difference between companies who "do digital" and companies who are truly digital."

WOW! 200 Episodes!

When I started the podcast, it never even crossed my mind that I'd make it to 200 episodes...but here I am!

In this episode I say THANKS and share with you the 6 BIGGEST lessons that I've learned that you can take and implement in your business...and life.

Cheers to 200 more!

As a consumer, it seems like most businesses don't really care about you once they've got your money.

Unfortunately, most business owners act that way.

They are always on the hunt for new customers instead of continuing to nurture their current customers.

The ROI on time spent is MUCH higher when that time is spent on current customers instead of trying to find new ones.

In today's episode I share with you an EASY way to continue that relationship with your current customers.

In my chat with Terry, we get inspired by his entrepreneurial journey from $118 to being a top business owner in his community. Terry shares with us his recipes for success, including to never compete on price. When you compete on price, it's a race to the bottom. When you compete on customer service and experience you can charge premium prices...just one of many bits of actionable advice that Terry shares with us in his interview!

How long would your business thrive without you?

What happens if you get hit by a bus?

If your business wouldn't last long, then this episode is for you.

A CRM (Customer Relationship Manager) System is integral in order to build a business that can survive & thrive without the owner.

Why? Because it's not relying on all of the owner's knowledge of every customer that's in their brain.

It's actually documented in a system that other people can access regardless of where the owner is.

At some point in our business ownership career, there comes the need to have something transcribed.

Or, if we are creating video content (hint you should be), there is the need for captions/subtitles.

And, all of the time, this is not something that we should be spending our time on.

Especially when Rev.com will do it for you for $1 per minute of audio/video.

Josh Fonger and I dig in to one of my favorite subjects - SYSTEMS! In my interview with Josh, he shares with us how the Work the System system came to be and why it's so important for all business owners. No matter what business your in, if your business needs YOU to survive on a day-to-day basis, you don't really have a business at all. By "working the system" you are able to build a sustainable, profitable business so you can focus on the things you really love.

Asking this ONE question to your team will start to change everything.

It's our job as business owners to make sure our employees are fulfilling and achieving all of their goals.

When we do, it eliminates the boss/employee hierarchy and puts everyone on a level playing field.

Our team sees the empathy we are putting out there and that we recognize and appreciate their hard work.

Toss your ego out the window and ask this question consistently.