The Hot Seat

Damien and David speak with Malcom where he shares the ups and downs of almost 40 years as well as why we have a problem with Fee Structures within the industry with agencies offering as low as 1.5%, Automation and how changes in Amazon are directly flowing onto the Real Estate industry, answering after hour calls and how ignoring them loses clients and how 90 properties per PM vs 410 properties per PM and why the agency with 410 properties per PM is offering better support to their local staff.

Malcom really puts it all out there and shares his journey in the industry and where he sees it heading as he continues to work with clients.

Damien and David speak with David Berridge who is the national agent services manager of Rent.com.au and has been a part of the business for over 13 years where David reflects on the changes in the industry from a service providers perspective.

David also talks about how he used to manage the website from a ski field in Switzerland, the challenge of traditional agencies vs. technology, a paperless real estate agency, Artificial Intelligence around decision making the importance of people in the business and where David would like to see the industry go in the next 5 years.

Damien and David interview Kelley Seaton from The Leasing Network who has extensive experience in the industry, operating a property management agency across multiple states before moving to the central coast where they currently run the leasing network.

We chat about the hiring of staff on skill vs. personality, the importance of profiling your local staff to find gaps in your business, the importance of branding for recognition, integrating AirBnb into your business and how she used $80 worth of gift vouchers to generate ongoing leads from sales agents and more.

In this episode Damien and David interview Sarah Martin from Melbourne Property Managers who entered into the industry while still in high school and transitioned full time once at the end of school. Sarah is considered an innovator in the industry and we chat about technology in relation to server V’s cloud based programs and whether agencies are being left behind.

Sarah mentions how she differentiates her business in the marketplace and the importance of being readily available to landlords through technology. Also how they use video content to engage clients, and how they attract reviews, client surveys and so so much more.

In this episode Damien and David interview Rose Kelly from Leading Focus who has over 3 decades of experience in the real estate industry. We chat Property Management around legislation in the 90’s vs. now including the shift to the consumer-based type of legislation and how that’s impacting the industry.

Rose also discusses the importance of engagement, how to cut through that noise and why struggling businesses don’t understand their value proposition and what that means to property management roles in 2018 and beyond.

In this episode Damien Barnett and David Judge are interviewing Kutris Pirotta from RealEstate.com.au around how he sees the industry changing and why he believes sales and property management should be more closely aligned and why Property managers are the most important part of any business.

He also discusses why Property Managers have such a high turnover and what businesses can do about it and what he learned from attending over 15 real estate conferences in 12 months.