The Housing Hive

Join our next Housing Hive here: https://www.prodo.com/housing-hive

Streamline home applications with digital processes, reducing paperwork and in-person visits. Check out this Housing Hive to explore the benefits of digitising tenant onboarding:

Establish a digital-first approach, decrease future self-service conversions, save time filling vacant properties, cut manual data entry and paper use and discover more with real-world examples.

Join our next Housing Hive here: https://www.prodo.com/housing-hive

Recognising the importance of delivering building safety and maintenance information to customers in a more efficient manner, Thrive Homes has incorporated groundbreaking functionality into their channel shift strategy. In collaboration with us at Prodo, they have empowered customers with the means to achieve this objective digitally.

Digital customer interfaces serve the vital role of facilitating information access for those who are able and willing to engage digitally, aiming to minimise unnecessary and repetitive enquiries by providing readily available data through the right digital solutions.

Join our next Housing Hive here: https://www.prodo.com/housing-hive

Revolutionising Self-Service: 
The Story of Housing Solutions' Self-Service App with Adam Rigg

Join our next Housing Hive here: https://www.prodo.com/housing-hive

In the social housing sector, there is a growing emphasis on customer voice, particularly with the guidance provided by the social housing whitepaper, tenant satisfaction measures, and publicly exposed shortcomings. Providers must prioritise customer needs in all initiatives, including the development and design of digital platforms.
 
When working on digital projects, it's important to involve customers in the process. However, it can be challenging to balance customer feedback with your organisation's scope of work and ensure that the project stays on track.
 
Rewatch our Housing Hive to hear from an organisation that has not only managed to achieve all of the above whilst delivering a programme of 6 websites but won an award off the back of it! We're joined by Stockport Homes Group to hear how they planned for and executed the involvement and feedback of over 1,000 customers, followed by winning ‘Best Digital Experience’ at the Housing Digital Innovation Awards.

Join our next Housing Hive here: https://www.prodo.com/housing-hive

In this Housing Hive, we're exploring AI, the use cases and best practices for social housing and how we can harness its potential to help assist customers and colleagues.

We were joined by Jan, who is Prodo's technical architect, and he's been designing and developing solutions to solve some of these challenges using AI. 

Join our next Housing Hive here: https://www.prodo.com/housing-hive

Last year we hosted a Housing Hive webinar on responding to the cost of living crisis in the housing space. After such an important and meaningful discussion with our panellists and attendees, we promised to revisit the topic.

We've once again joined by a panel of housing professionals from various associations across the country.

Sign up to the next hive today: https://www.prodo.com/housing-hive

Timestamps:
0:00 Introduction
4:31 Web Accessibility
10:58 Web Content Accessibility Guidelines
19:33 WCAG 2.2
36:15 Questions

Sign up to the next hive today: https://www.prodo.com/housing-hive

In the latest Housing Hive, we looked into how #HousingAssociations can maximise property promotion through their digital channels with Rob Carter from The Guinness Partnership 🥳
#HousingSector #DigitalChannels #GuinnessHomes

Sign up to the next hive today: https://www.prodo.com/housing-hive

The Regulator of Social Housing (RSH) has released 22 new Tenant Satisfaction Measures (TSM) covering 5 key areas of repairs, building safety, effective complaint handling, respectful and helpful tenant engagement, and responsible neighbourhood management.
From April 2023, social housing providers are required to begin collecting data from customers to inform an assessment against these measures and share insights from the surveys.

On this episode of the Housing Hive, we’ll be joined by panellists from the housing sector to discuss how they are approaching this as a project.

We're also talking about how Prodo can help your housing association facilitate the capture of the required information digitally, with a flexible tool that you can repurpose for other inevitable future surveys.

Sign up to the next hive today: https://www.prodo.com/housing-hive

The cost of living crisis has had major impacts on industries across the country, and the housing sector is no exception. In this webinar, we're discussing how the social housing space is navigating its way through the crisis on our Housing Hive 🐝